Small Business help

Turning Call Forwarding Always on and off for a hunt group

As an administrator, you can turn Call Forwarding Always on to temporarily forward hunt group calls to another number. Then, you'll want to turn off Call Forwarding Always when hunt group members resume taking calls.

Call Forwarding Always on

To turn Call Forwarding Always on:
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. Click Hunt Groups
  1. From the Actions list, select Edit Service
  1. Click Edit Call Forwarding

    Do not forward is the default setting.
  1. Select the Call forwarding always radio button.  
  1. Forward calls by doing one of the following:

    • To forward to an internal number, select the Internal radio button, then from the Choose Telephone Number list, select the number. If you select the Send to Voicemail checkbox, the call will not ring, but goes directly to the voicemail of the number selected.

    • To forward to an external number, select the External radio button, then in the Phone Number field, type the area code and phone number.
  1. Click Save.

Call Forwarding Always off

To turn Call Forwarding Always off: 
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. Click Hunt Groups
  1. From the Actions list, select Edit Service
  1. Click Edit Call Forwarding
  1. Do one of the following:

    • To turn Call Forwarding Always off, select the Do not forward radio button. 

    • To forward calls according to a schedule, select the Call Forwarding Selective radio button.
  1. Click Save.