Small Business help

Turning Call Forwarding Selective on and off for a hunt group

As an administrator, you can turn Call Forwarding Selective on to forward calls according to a schedule. You can also create custom rules for when to use Call Forwarding. If you do not want to use Call Forwarding Selective, turn it off.

Call Forwarding Selective on

To forward calls on a schedule you set, you will need to turn the feature on.
To turn Call Forwarding Selective on:
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. Click Hunt Groups
  1. From the Actions list, select Edit Service
  1. Click Edit Call Forwarding

    Do not forward is the default setting.
  1. Select the Call forwarding selective radio button.  
  1. Click Add.
  1. In the Description field, type a name or description for the rule.
  1. To create a rule, in the Scheduling section do one of the following: 

    • To create your rule based on time, select a schedule from the Time Schedule list. To review or edit the schedule, click Edit Time Schedule.

    • To create your rule based on a holiday, from the Holiday Schedule list, select AutoAttendant-Holiday. To review or edit the holiday schedule, click Edit Holiday Schedule.
Note: Multiple rules can be added so both time and holiday schedules can be used.
  1. In the Forward to section, do one of the following: 

    • To forward to the internal or external number you previously assigned, select the Default Phone Number radio button.

    • To add multiple rules and send specific callers to numbers other than the internal or external number you previously assigned, select the Another phone number radio button.

    • To not forward any calls, select the Do not forward radio button.
  1. To identify which numbers follow the rule, in the Calls From section, do one of the following:

    • For any number calling the hunt group that will follow the forwarding rule, select the Any numbers radio button. 

    • For a specific number that will follow the forwarding rule, select the Following numbers checkbox. 

      • To block callers with private and unavailable numbers, select the Any private numbers and Any unavailable numbers checkboxes. (We do not recommend you use this because you could block customers trying to reach you.)

      • To forward specific numbers, in the Specific phone numbers fields, type up to 12 phone numbers. If you need more than 12 numbers, create another rule.
  1. The Calls to section is not currently supported.
  1. Click Apply.

Call Forwarding Selective off

To no longer forward select calls, you will need to turn the feature off.
To turn Call Forwarding Selective off:
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. Click Hunt Groups
  1. From the Actions list, select Edit Service
  1. Click Edit Call Forwarding
  1. Do one of the following:

    • To turn Call Forwarding off, select the Do not forward radio button. 

    • To turn Call Forwarding Always on, select the Call Forwarding Always radio button.
  1. Click Save.