Small Business help

Turning Call Forwarding Selective on and off for an Auto Attendant

As an administrator, you can turn Call Forwarding Selective on to forward calls to specific numbers according to a schedule. You can also create custom rules for when to use Call Forwarding Selective. If you do not want to use Call Forwarding Selective, turn it off.

Call Forwarding Selective on

To forward calls on a schedule you set, you will need to turn Call Forwarding Selective on.
To turn Call Forwarding Selective on:
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. From the Actions list, select Edit Service

The Incoming Call tab opens.

  1. Click Edit Call Forwarding

    Do not forward is the default setting.
  1. Select the Call forwarding selective radio button.  
  1. Click Add.
  1. In the Description field, type a name or description for the rule.
  1. In the Scheduling section, do one of the following: 

    • To create a rule based on time, from the Time Schedule list, select the time for the rule. By default, business hours are 8:30 am to 5:30 pm, Monday - Friday, to change those days and times, click Edit Time Schedule.

    • To create a rule based on a holiday, from the Holiday Schedule list, select AutoAttendant-Holiday. The only holiday programmed is July 4; to add additional holidays, click Edit Holiday Schedule.
  1. In the Forward to section, do one of the following: 

    • To forward to the internal or external number you previously assigned, select the Default Phone Number radio button.

    • To add multiple rules and send specific callers to numbers other than the internal or external numbers you previously assigned, select the Another phone number radio button.

    • To not forward any calls, select the Do not forward radio button.
  1. To identify which numbers follow the rule, in the Calls From section, do one of the following:

    • For all numbers calling the Auto Attendant that will follow the forwarding rule, select the Any numbers radio button.

    • For a specific number that will follow the forwarding rule, select the Following numbers checkbox, then do either of the following:

      • To block callers with private and unavailable numbers, select the Any private numbers and Any unavailable numbers checkboxes.

      • To forward specific numbers, type up to 12 phone numbers in the Specific phone numbers fields; if you need more than 12 numbers, create another rule.
  1. The Calls to section is not currently supported.
  1. Click Apply.

Call Forwarding Selective off

To no longer forward selective calls, you will need to turn the feature off.
To turn Call Forwarding Selective off:
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. From the Actions list, select Edit Service

The Incoming Call tab opens.

  1. Click Edit Call Forwarding
  1. To turn Call Forwarding off, select the Do not forward radio button. 

If you want calls to ring to another destination for all hours until turned off, select the Call Forwarding Always radio button.

  1. Click Save.