Small Business support

Turning Anonymous Call Rejection on and off

When you want to block incoming calls that don’t provide caller ID, use the Anonymous Call Rejection feature. The caller will hear a busy tone.

Do not turn this feature on if you receive calls from customers that could be blocking their caller ID as this will cause you to miss their calls. We recommend you do not turn it on.

Turn Anonymous Call Rejection on

To block incoming calls from a caller not providing caller ID, turn on this feature.

To turn Anonymous Call Rejection on:

  1. Log in to the SIMPLE end user portal.

The Voicemail tab opens.

  1. Click the Call Settings tab.

    The Incoming Calls tab opens.
  1. Change the Anonymous Call Rejection toggle to on.
  1. Click Save.

Turn Anonymous Call Rejection off

To ensure all calls reach you, turn off this feature.

To turn Anonymous Call Rejection off:

  1. Log in to the SIMPLE end user portal.

The Voicemail tab opens.

  1. Click the Call Settings tab.

    The Incoming Calls tab opens.
  1. Change the Anonymous Call Rejection toggle to off.
  1. Click Save.