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SIMPLE administrator dashboard

From the SIMPLE administrator Dashboard tab, you have access to four wizards:

  1. Add a phone to a common area, such as a breakroom or lobby.
  2. Handle incoming calls
  3. Set up a user
  4. Set up office hours

Under Orders and Inventory you'll see your total open orders, stations available and used, services, and numbers available and used.

  1. Log in to the SIMPLE administrator portal.

  2. Click Add a Phone.

  3. Click Start.

  4. From the Phone Number list, select an available number.

  5. From the Station list, select "Premium User Station" (if not already selected).

  6. In the Device field select a physical device from the list. The MAC address selected for the device must coincide with the phone that will appear in that location.

  7. In the First Name field, type a name for the caller ID.

  8. In the Last Name field, type a last name.

  9. Click Save.
simple-administrator-portal-dashboard-quick-start-add-a-phone-phone-details

There are four different ways to manage the calls your organization receives:

  1. Hunt group wizard — Select all phones to ring at the same time or multiple phones to ring in a certain order.

  2. Call queue wizard — This feature is not currently supported.

  3. Call Forwarding wizard — Calls made to one number are redirected to ring at a different number.

  4. Auto Attendant wizard — Calls are automatically transferred to an extension by the system, rather than have a receptionist or operator answer the call.

Access call handling tools

  1. Log in to the SIMPLE administrator portal.

  2. Click Handling Incoming Calls.

  3. From the Find phone number list, select an unassigned phone number.

  4. Click Next.
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Hunt group wizard

Auto Attendant wizard

  1. Log in to the SIMPLE administrator portal.

  2. Click Set Up a User.

  3. Click Start.

  4. In the First Name field, type the user's first name.

  5. In the Last Name field, type the user's last name.

  6. In the Email field, type the user's email address.

  7. In the User ID field, type the user's ID, which is an email address.

  8. Click Next.

  9. From the Phone Number list, select an available number.

  10. From the Station list, select the station you want to use for the phone, then select the checkbox for the type of phones that will be used.

  11. On the Extension field, type a 2 - 7 digit extension number if you wish to have one.

  12. Click Next.

  13. From the Device list, select the MAC address for the phone that'll be placed on that user's desk.

  14. From the Port list, select 1 (if it's not already selected).

  15. Click Save.
simple-administrator-portal-dashboard-quick-start-set-up-a-user-get-started

  1. Log in to the SIMPLE administrator portal.

  2. Click Set Up Office Hours.

  3. Click Start.

  4. Select the Office Hours radio button.

  5. Click Next.

  6. Do the following:

    1. To make changes to days other than Monday - Friday, select the checkbox next to the day.

    2. From the list on any checked day, select the time for the office hours if they are different from 9:00 am and 5:00 pm.
       
  7. Click Next.

  8. Click Save.

  9. Click Done.
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simple-administrator-portal-dashboard-quick-start-handling-incoming-calls-set-up

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