Small Business help

Adding the MAC address to a phone

 If the phone’s MAC address wasn’t added when the service was set up, as an administrator, you can manually add it using ported device.

To add the MAC address to a phone:

  1. Click the Devices tab.
  1. Click Add Ported Device.
  1. Click the Find Site field, then select the site.
  1. From the Device list, select the device you want to add to your device inventory.
  1. In the MAC Address field, type the 12-digit MAC address for the device being added. We recommend you type the address from the back of the phone, rather than the package for the phone. Sometimes this packaging can be incorrect.

    After the MAC address(es) has been added, return to the Device list and select it from the list. 
  1. Click Save.
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