Small Business support

Troubleshooting phone issues

To figure out why a phone isn't working, as an administrator, the first step you can take is to view a list of line states. This list shows which lines are connected or registered to the network.

To view a list of line states:

  1. Click the Devices tab.
  1. Click Line States.

A list of the phones and services built for your organization is displayed. 

  •  Items without a MAC address are software related applications on desktops or mobile devices and will never return a registered state.

  • If your list of phones and services is long, use the search fields at the top to locate the phone in question or sort by clicking on column headings.

  • Click the MAC address column heading to sort by MAC address.

  • All phones assigned a MAC address should return a state of registered, if not, continue troubleshooting.
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