Small Business support

Uploading and downloading device files

As an administrator, you can upload a CSV file, download a CSV template, download a list of supported devices, download a list of sites; and view whether your CSV file uploaded successfully.

The actions you can take include:

  • Upload a CSV file—use a CSV file to upload MAC addresses for new phones.

  • Download a CSV template—use this template to list the MAC addresses of the phones for your service.

  • Download list of support devices—this lists the phones and ATAs supported by this platform; however, we only allow the Cisco 6841 for the phone and Cisco 191 for ATA for SIMPLE.

  • Download list of sites—this lists all locations on the platform associated with your organization.

  • Show upload results—shows the status for uploads performed and what if any, devices failed to upload.

To upload files or download templates:

  1. Click the Devices tab.
  1. From the Import list, select the action you wish to take. 
See all Small Business customer service topics for: