Small Business help

Changing the number of rings before voicemail answers for a user

By default, a phone rings three times before voicemail answers. As an administrator, you can set the number of rings to 2–20 before voicemail answers.

To change the number of rings before voicemail answers:
  1. Click the Numbers tab.
  1. On the row of the number you want to edit, click Actions > Edit User Features.
  1. Click the Voicemail tab.
  1. From the Number of Rings Before Playing a Greeting list, select the number of rings you'd like.

We recommend 3–5 rings before sending callers to voicemail. Most callers expect to be sent to voicemail if you’re unavailable; after more than six rings, callers are likely to hang up.

  1. Click Save.
Note:  You can also change the number of rings before voicemail answers from the users tab.