Small Business support

Resetting a voicemail PIN for a user

As an administrator, you can reset the voicemail PIN for users who have forgotten their PIN or have been locked out of voicemail.

To reset a voicemail PIN:
  1. Click the Numbers tab.
  1. On the row of the number you want to edit, click Actions > Edit User Features.
  1. Click the Voicemail tab.
  1. Click the Reset Voicemail PIN button.

    SIMPLE sends an email with a temporary PIN to the email address on file for the user.
Note:  You can also reset a voicemail PIN from the users tab.