Turn Call Forwarding Busy on and off for a user

By default, callers go to voicemail when a user's line is busy. As a SIMPLE administrator, you can turn off this feature, so a caller will hear the phone ring without an option to leave a message. After it has been turned off, you can turn it back on.

Note: We recommend you don’t turn off this feature because callers can't leave a message.

To have callers go to voicemail when a user's phone is not answered, this feature needs to be turned on.

To turn Call Forwarding Busy on or off:

  1. Click the Voicemail tab.
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  1. Change the Voicemail Service toggle to on.
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  1. To turn this feature on, select the When busy, send calls to voicemail checkbox. To turn it off, deselect the box.
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  1. Click Save.

Note: You can also turn Call Forwarding Busy on and off from the Users tab.

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