Small Business help

Turning the voicemail indicator on and off for a user

As an administrator, you set a phone's voicemail message indicator light to turn on when the user has a message. By default, the voicemail indicator light is on.

Turn the voicemail indicator on

If the indicator light has been turned off, you'll need to turn it back on, so a user can see when they have a voicemail messages. 
To turn the voicemail indicator on:
  1. Click the Numbers tab.
  1. On the row of the number you want to edit, click Actions > Edit User Features.
  1. Click the Voicemail tab.
  1. Select the Use phone message indicator checkbox for the indicator light to turn on when a user receives a message.
  1. Click Save.

Turn the voicemail indicator off

If you don't want the light to illuminate when a user has a voicemail message, you can turn the message indicator light off.

To turn the voicemail indicator off:

  1. Click the Numbers tab.
  1. On the row of the number you want to edit, click Actions > Edit User Features.
  1. Click the Voicemail tab.
  1. Deselect the Use phone message indicator checkbox.
  1. Click Save.
Note:  You can also turn the voicemail indicator on and off from the users tab.