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As an administrator, you can turn on the feature that allows callers to either leave a message or be transferred to another number.
Note: When this feature is on, the voicemail greeting needs to change to give callers the option to either leave a message or press 0 to be transferred to the operator or someone who will assist them.
To turn Voicemail Opt-Out on:
2. Click the Numbers tab.
3. On the row of the number you want to edit, click Actions > Edit User Features.
Note: You can also turn on Voicemail Opt-Out from the Users tab.
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