Small Business support

Turning Voicemail Opt-Out on for a user

As an administrator, you can turn on the feature that allows callers to either leave a  message or be transferred to another number.

Note: When this feature is on, the voicemail greeting needs to change to give callers the option to either leave a message or press 0 to be transferred to the operator or an individual that will assist them.
To turn Voicemail Opt-Out on:
  1. Click the Numbers tab.
  1. On the row of the number you want to edit, click Actions > Edit User Features.
  1. Click the Voicemail tab.
  1. Select the Transfer on '0' to phone number checkbox to enable a caller to exit out of voicemail and speak to an operator or assistant.
  1. In the Phone Number field, type the 10-digit phone number of the operator or assistant.
  1. Click Save.
Note:  You can also turn Voicemail Opt-Out on from the users tab.