Choose the voicemail greeting when a user does not answer the phone

Users can set a default or custom greeting that callers hear when they are unable to answer the phone. 

How to set a default greeting

When using a default greeting, you can use either the system default greeting or one the user recorded when the mailbox was set up. 

 An example of a default greeting: You've reached Becky at CenturyLink, I'm unavailable to take your call. Please leave a message and I'll return your call as soon as possible.

To use a default greeting:

  1. Click the Voicemail tab.
  1. In the Greetings section, under the No Answer heading, select the Default radio button.
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  1. Click Save.

How to set a custom greeting

You can upload a WAV file for a custom voicemail greeting that callers hear when a user is away from their phone for extended periods of time, such as vacation.

An example of a custom greeting: You've reached Becky at CenturyLink. I'm currently on vacation until Saturday. Leave a message and I'll return your call when I'm back in the office. Or, for immediate assistance, call my colleague Jeff at 303-666-0909.

To use a custom greeting:

  1. On the row of the number you want to edit, click Actions > Edit User Features.
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  1. Click the Voicemail tab.
  1. In the Greetings section, under the No Answer heading, select the Custom radio button.
  1. Click the arrow (the upload icon) to add the file.
  1. Upload a CITT u-Law 8.000kHz, 8-bit Mono WAV file format.
  1. From your computer, click on the file, then click Open.
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  1. Click Save.

Note: An updated greeting can be recorded through the phone, but if you want to upload a temporary file for longer periods of time, you can upload a custom file. To return to the previous greeting without having to rerecord a message, select the Default radio button, then click Save.

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