Choose a default or custom voicemail greeting for when a user is on the phone

Users can choose a default or custom greeting for when they are on the phone. They can also choose a greeting for when they do not answer the phone.
 

  • Default — the default greeting can either be a system-generated or user-recorded greeting, recorded when their mailbox was set up. Here's an example of a default greeting: You've reached Becky at CenturyLink, I'm currently on the phone. Please leave a message and I'll return your call as soon as possible.

  • Custom — a custom greeting is used to replace the default greeting. This option is generally used during exceptionally busy times. Here's an example of a custom greeting: You've reached Becky at CenturyLink, I'm currently on the phone, you can either leave me a message, or for immediate assistance, call my colleague Jeff at 303-666-0909.

Use a default greeting

When using a default greeting, you can decide whether to use the system default greeting or one the user recorded when the mailbox was set up. 

To use a default greeting:

  1. Click the Voicemail tab.
  1. In the Greetings section, under the Busy heading, select the Default radio button.

Note: You don't need to make any changes if the user doesn't use the custom greeting, the default greeting is used.

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  1. Click Save.

Use a custom greeting

You can upload a WAV file to use a custom voicemail greeting that callers hear when a user is on the phone. 

To use a custom greeting:

  1. Follow the same instructions steps 1-4 above
  1. In the Greetings section, under the Busy heading, select the Custom radio button.
  1. Click the arrow (the upload icon) to add the file.
  1. Upload a CITT u-Law 8.000kHz, 8-bit Mono WAV file format.

Note: An updated greeting can be recorded through the phone, but if you want to upload a temporary file for longer periods of time, you can upload a custom file. To return to the previous greeting without having to rerecord a message, select the Default radio button, then click Save.

  1. From your computer, click on the file, then click Open.
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  1. Click Save.

Note:  You can also choose voicemail greetings from the Users tab.

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