Small Business help

Using a default or custom voicemail greeting when a user is on the phone

Users can use a default or custom greeting that callers will hear when they are on the phone. 
 

  • Default—the default greeting can either be a system-generated or user-recorded greeting, recorded when their mailbox was set up. Here's an example of a default greeting: You've reached Becky at CenturyLink, I'm currently on the phone. Please leave a message and I'll return your call as soon as possible.

  • Custom—a custom greeting is used to replace the default greeting. This option is generally used during exceptionally busy times. Here's an example of a custom greeting: You've reached Becky at CenturyLink, I'm currently on the phone, you can either leave me a message, or for immediate assistance, call my colleague Jeff at 303-666-0909.

Use a default greeting

When using a default greeting, you can decide whether to use the system default greeting or one the user recorded when the mailbox was set up. 
To use a default greeting:
  1. Click the Numbers tab.
  1. On the row of the number you want to edit, click Actions > Edit User Features.
  1. Click the Voicemail tab.
  1. In the Greetings section, under the Busy heading, select the Default radio button.
Note: You don't need to make any changes if the user doesn't use the custom greeting, the default greeting is used.
  1. Click Save.

Use a custom greeting

You can upload a WAV file to use a custom voicemail greeting that callers hear when a user is on the phone.  
To use a custom greeting:
  1. Click the Numbers tab.
  1. On the row of the number you want to edit, click Actions > Edit User Features.
  1. Click the Voicemail tab.
  1. In the Greetings section, under the Busy heading, select the Custom radio button.
  1. Click the arrow (the upload icon) to add the file.
  1. Upload a CITT u-Law 8.000kHz, 8-bit Mono WAV file format.
  1. From your computer, click on the file, then click Open.
  1. Click Save.
Note: An updated greeting can be recorded through the phone, but if you want to upload a temporary file for longer periods of time, you can upload a custom file. To return to the previous greeting without having to rerecord a message, select the Default radio button, then click Save.