Change calling permissions for a user

As an administrator, you can define unique calling permissions (also called dialing restrictions) for a user. Changes to these settings at the user level override permissions defined at the site level during setup. For example, you can edit calling permissions for a user who has a business need to make international calls, even though site-level permissions block all users from making outbound international calls.

The calling permission types include:

  • Internal calls placed within your organization

  • Local calls placed within your local calling area

  • Toll-free calls to 8xx prefixes

  • Long-distance calls placed within North America, Canada, or extended Caribbean locations

  • International calls placed outside of the long-distance area that require an international calling code

  • Operator assistance calls placed by dialing 0 or 0+

  • Directory assistance calls to 411

  • Calls to a 700 prefix

  • Calls to a 900 prefix

  • Calls to a 976 prefix

To change calling permissions:

  1. Click the Calling Permissions tab.

    The Outbound Calling tab opens.
  1. Select the Use custom settings checkbox to override the site settings for outbound calls.

    The calling options are different for each user, depending on how the user account was set up.
  1. Do the following for any of the custom settings:

    • For Internal Calls, from the Allow list, select the option you want.

    • To enable calls to be transferred or forwarded, select the Transfer/Forwards checkbox.


Repeat this process for any custom setting your user needs.

  1. Click Save.
  1. Click the Inbound Calling tab.
  1. To override the site settings for inbound calls, select the Use custom settings checkbox.
  1. In the Originating section, do one or both of the following:

    • To accept internal calls, select the Allow internal calls checkbox.

    • To accept collect calls, select the Allow collect calls checkbox.
  1. In the Transfer/Forwards section, select one of the following:

    • To permit external calls to be transferred or forwarded, select the Allow all external calls radio button.

    • To allow only external transferred calls to be transferred or forwarded, select the Allow transferred external calls only radio button.

    • If you don't want external calls to be transferred or forwarded, select the Block all external calls radio button.
  1. Click Save.
  1. Click the Call Waiting tab.
  1. If you don't want users to receive a second call when they're already using the phone, deselect the Allow checkbox.

Note: We suggest you never turn this feature off to ensure customers can call you.

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