Small Business help

Turning Call Forwarding Unanswered Calls on and off for a user

The voicemail default is to forward unanswered calls to voicemail. As an administrator, you can turn Call Forwarding Unanswered Calls off; callers will hear the phone ring without an option to leave a message. After the feature has been turned off, you can turn it back on.

Note: We recommend you don’t turn off this feature because callers can't leave a message. 

Turn Call Forwarding Unanswered Calls on

To forward all unanswered calls to voicemail, you need to turn this feature on.
To turn Call Forwarding Unanswered Calls on:
  1. Click the Users tab.
  1. For the user you want to edit information for, click Actions.
  1. Select Edit
  1. Click the Voicemail tab.
  1. Change the Voicemail Service toggle to on.
  1. Select the Send unanswered calls to voicemail checkbox. 
  1. Click Save.

Turn Call Forwarding Unanswered Calls off

To no longer forward all unanswered calls to voicemail, you need to turn this feature off.
To turn Call Forwarding Unanswered Calls off:
  1. Click the Users tab.
  1. For the user you want to edit information for, click Actions.
  1. Select Edit
  1. Click the Voicemail tab.
  1. Deselect the Send unanswered calls to voicemail checkbox.
Note: We recommend you don’t disable this feature because unanswered calls will not go to voicemail; instead, callers will hear the phone ring without an option to leave a message.
  1. Click Save.