Turn on voicemail alerts for a user

As an administrator, you can turn on alerts to let users know when they have a voicemail message; you can choose email or text alerts. If you choose email, you can also include an audio file of the message.

Turn on email alerts

Users can receive email alerts when they have new voicemail messages. The caller's number is put in the subject line if a number is provided.

To turn on email alerts:

  1. Click the Voicemail tab.
  1. Change the Notify me of any new voicemail messages toggle to on.
  1. Select the Via email radio button, then type the user's email address.
simple-administrator-portal-userssimple-administrator-portal-numbers-edit-user-voicemail
  1. In the Additional Voicemail Settings section, select the Email a copy of message to checkbox.
  1. In the Email address list, type the user's email address.
simple-administrator-portal-userssimple-administrator-portal-numbers-edit-user-voicemail
  1. Click Save.

Note: If a user listens to a message by clicking the WAV file in their email, they must dial into their voicemail box to delete the played messages. If this is not done, the mailbox will fill up.

Turn on text alerts

Users can receive text alerts for new voicemail messages.

To turn text alerts on:

  1. Follow steps 1-6 above.
  1. Click the Via text radio button, then type the user's mobile number. 
  1. From the Select Provider list, select the user's mobile phone carrier.
simple-administrator-portal-userssimple-administrator-portal-numbers-edit-user-voicemail
  1. Click Save.

Note:  You can also turn on voicemail alerts from the Numbers tab.

Was this page helpful?