Small Business help

Turning Voicemail Opt-Out on for a user

As an administrator, you can turn on the feature that allows callers to either leave a  message or be transferred to another number.

Note: When this feature is on, the voicemail greeting needs to change to give callers the option to either leave a message or press 0 to be transferred to the operator or an individual that will assist them.
To turn Voicemail Opt-Out on:
  1. Click the Users tab.
  1. For the user you want to edit information for, click Actions.
  1. Select Edit
  1. Click the Voicemail tab.
  1. Select the Transfer on '0' to phone number checkbox to enable a caller to exit out of voicemail and speak to an operator or assistant.
  1. In the Phone Number field, type the 10-digit phone number of the operator or assistant.
  1. Click Save.
Note:  You can also turn Voicemail Opt-Out on from the numbers tab.
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