Small Business help

Using a default or custom voicemail greeting when a user does not answer the phone

As an administrator, you can use a default or custom greeting that callers hear when a user doesn't answer the phone. 
 

  • Default—the default greeting can either be a system-generated or user-recorded greeting, recorded when their mailbox was set up. An example of a default greeting: You've reached Becky at CenturyLink, I'm unavailable to take your call. Please leave a message and I'll return your call as soon as possible.

  • Custom—a custom greeting is used to replace the default greeting. This option is generally used when a user is out of the office for extended periods of time or on vacation. An example of a custom greeting: You've reached Becky at CenturyLink, I'm currently on vacation until Saturday, leave a message and I'll return your call when I'm back in the office. Or, for immediate assistance, call my colleague Jeff at 303-666-0909.

Use a default greeting

When using a default greeting, you can use either the system default greeting or one the user recorded when the mailbox was set up. 
To use a default greeting:
  1. Click the Users tab.
  1. For the user you want to edit information for, click Actions.
  1. Select Edit
  1. Click the Voicemail tab.
  1. In the Greetings section, under the No Answer heading, select the Default radio button.
Note: You don't need to make any changes if the user don't use the custom greeting, the default greeting is used.
  1. Click Save.

Use a custom greeting

You can upload a WAV file for a custom voicemail greeting that callers hear when a user is away from their phone for extended periods of time, such as vacation.  
To use a custom greeting:
  1. Click the Users tab.
  1. For the user you want to edit information for, click Actions.
  1. Select Edit
  1. Click the Voicemail tab.
  1. In the Greetings section, under the No Answer heading, select the Custom radio button.
  1. Click the arrow (the upload icon) to add the file.
  1. Upload a CITT u-Law 8.000kHz, 8-bit Mono WAV file format.
  1. From your computer, click on the file, then click Open.
  1. Click Save.
Note: An updated greeting can be recorded through the phone, but if you want to upload a temporary file for when a user's away from the office, you can upload a custom file. To return to the previous greeting without having to rerecord a message, select the Default radio button, then click Save.
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