Choose a default or custom voicemail greeting when a user does not answer the phone

As an administrator, you can choose a default or custom greeting that callers hear when a user doesn't answer the phone. 

  • Default — The default greeting can either be a system-generated or user-recorded greeting, recorded when their mailbox was set up. An example of a default greeting: You've reached Becky at CenturyLink, I'm unavailable to take your call. Please leave a message and I'll return your call as soon as possible.

  • Custom — A custom greeting is used to replace the default greeting. This option is generally used when a user is out of the office for extended periods of time or on vacation. An example of a custom greeting: You've reached Becky at CenturyLink, I'm currently on vacation until Saturday, leave a message and I'll return your call when I'm back in the office. Or, for immediate assistance, call my colleague Jeff at 303-666-0909.

Use a default greeting

When using a default greeting, you can use either the system default greeting or one the user recorded when the mailbox was set up. 

To use a default greeting:

  1. Click the Voicemail tab
  1. In the Greetings section, under the No Answer heading, select the Default radio button.

Note: You don't need to make any changes if the user doesn't use the custom greeting, the default greeting is used.

  1. Click Save.

Use a custom greeting

You can upload a WAV file for a custom voicemail greeting that callers hear when a user is away from their phone for extended periods of time, such as vacation.  

To use a custom greeting:

  1. Follow steps 1-5 above.
  1. In the Greetings section, under the No Answer heading, select the Custom radio button.
  1. Click the arrow (the upload icon) to add the file.
  1. Upload a CITT u-Law 8.000kHz, 8-bit Mono WAV file format.
  1. From your computer, click on the file, then click Open.

Note: An updated greeting can be recorded through the phone, but if you want to upload a temporary file for when a user's away from the office, you can upload a custom file. To return to the previous greeting without having to rerecord a message, select the Default radio button, then click Save.

  1. Click Save.

Note: You can also set a default or custom voicemail greeting when a user does not answer the phone from the Numbers tab.

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