Small Business support

Planning for the unexpected

As a small business owner there is a lot you have to plan for, including the unexpected. At CenturyLink, we want to make sure you have the necessary resources to help, right at your fingertips. That’s why we’ve gathered the latest information for small businesses, including answers to frequently asked questions, all in one place. We’re updating this page regularly so be sure to check back often.

Live events

Listen in for helpful tips and advice from industry professionals.
We're planning more live events, so be sure to check back. In the interim, scroll down to watch the replays for events you may have missed.

Recap & summary: live events

Not able to join? Find out the key details and takeaways from our past events below.

Network security both in and out of the office

6/4/2020 (now available on demand)

As society moves towards a “new normal” no one is sure what to expect other than that home networks will need to be considered part of the office network, and that includes securing them from intruders.

On this video meetup we discussed what network security may look like in this new era and what you should be considering when planning your long-term strategy.

Here’s what we covered:

  • what the threats you’re already familiar with look like in the post-Coronavirus world and how they have evolved
  • remote deployment and management through cloud dashboards like Cisco Meraki
  • how SD-WAN can provide improved performance and security now that the whole world is basically your “edge”

Preparing for the “new normal” in IT

5/19/2020 (now available on demand)
What will the “new normal” look like for businesses? For individuals? For IT? As we venture into a world that has been forever changed, the only thing we are certain of is that things will continue to be uncertain.

During this event we discussed the top things IT needs to think about as we re-enter the workforce, and how to equip your IT infrastructure to be flexible and resilient to face the challenges that lay ahead for your business, customers, employees and communities.

We also covered:

  • what IT needs to start thinking about as we re-enter the workforce and prepare for a “new normal”
  • cybersecurity tips for SMBs especially those with remote workers 
  • the new SMB stack: Equipping businesses for flexibility and resiliency 
  • re-evaluating your backup and disaster recovery strategy: business continuity in a challenging time

COVID-19 financial relief programs for business, with Deloitte & Touche LLP

5/1/2020 (now available on demand)
We sat down with experts at Deloitte & Touche LLP to discuss COVID-19 financial relief options for small and medium-sized businesses. We examined the CARES Act, focusing on Small Business Association programs such as the Paycheck Protection Program (PPP) and Economic Injury Disaster Loans (EIDLs). We also covered lending options, tax measures, eligibility requirements of these programs and more.
Want an in-depth look at what we covered?
Download our COVID-19 Financial Relief Resources booklet

COVID-19 government funded financial relief resources can change. For further information on criteria, eligibility and availability, we recommend you review these websites often:

Keeping your (suddenly) remote users safe, secure, and productive

4/29/2020 (now available on demand)
Transitioning to a remote work environment can be a challenge for any user, especially when the move wasn't one anyone was planning on making. But how does IT stay ahead of keeping users safe and productive during a time when everything is constantly changing?

On this episode of On the Air - Remote Edition, we'll look at the impact a sudden move to remote work can have on users and IT, as well as what you can do to help smooth the transition. We'll be talking with an IT pro from the Spiceworks Community as well as an expert from CenturyLink.

Here's what we discussed:

  • helping users to redefine how they work using unified communication solutions like CenturyLink Engage™
  • some common "shadow IT solutions" that may pop up when users try to solve their own problems
  • assessing your network bandwidth and performance for new communication and collaboration needs

Helpful topics

Below, you’ll find answers to commonly asked product and account questions.
Phone support
Internet support
Account support

Need additional help?

Call 866-476-9909 to contact our small business support team.
Call 855-891-4083 to contact our small business support team.
Call 800-871-9244 to contact our small business support team.
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