Small Business Support


Find the Right User Guide By Product Type

Find the Right User Guide By Product Type

Business Bundles: 

CenturyLink® Business Bundle Quick Start 

Core Connect Quick Start 
(For service established after May 1, 2013)
Core Connect Quick Start 
(For service established before May 1, 2013)

Core Connect Professional Quick Start 
(For service established after May 1, 2013)
Core Connect Professional Quick Start
(For service established before May 1, 2013) 

McAfee Email Protection

Enhanced Services: 
Virtual Receptionist 
Voice Pack 

Business Internet and Data: 

High-Speed Internet Overview 
Data Backer 
Frame Relay Service

Business Phone: 

Local Phone Service 
Choice Business Plus 
Choice Business Prime 
Centrex Prime

Long Distance Service 
Choice® Unlimited Long Distance 
Choice® Long Distance Plus 
Choice® Long Distance Basic 
5 Cent Business Long Distance

Calling Features and Services 
3-Way Calling 
Anonymous Call Rejection 
Caller ID 
Call Queuing 
Call Rejection 
Call Rejection - Enhanced 
Call Transfer 
Call Waiting 
Continuous Redial 
Custom Ringing 
Dial Lock 
Do Not Disturb 
Last Call Return 
Line Blocking 
Market Expansion Line™ 
No Solicitation 
Priority Call 
Speed Calling 8 
Speed Calling 30 
Stand-By Line® 
Unistar®

Business Voice Mail features: 
Business Voice Mail Service 
Call Routing 
Call Routing to Number 
Extension Mailbox 
Listen-Only Mailbox 
Message Notification 
Scheduled Greeting

Call Forwarding features: 
Call Forwarding 
Remote Access Forwarding 
Scheduled Forwarding 
Selective Call Forwarding 
Selective Call Forwarding - Enhanced

Discontinued Local Phone Packages: 
Custom Choice 
Call Manager Connection 
Custom Call Manager

Telephones and Equipment:
Four-Line Corded Phone – Model LM416 
Four-Line Corded Phone – Model NSQ412 
Plantronics Calisto Pro Series 
Four-Line Music-on-Hold and External Paging System 
5.8 GHz Expandable Cordless Phone 
System with Bluetooth® Wireless Technology 
Business Receptionist Phone (English) 
Business Receptionist Phone (Spanish) 
One-Line Corded Phone 
Call Waiting ID Telephone 
2.4 GHz Expandable Cordless Phone System and Headset 
2.4 GHz Expandable Cordless Phone System and Headset - 2-line 
5.8 GHz High-Tech Expandable Cordless Phone System with Dual Caller ID/Call Waiting 
5.8 GHz Expandable Cordless Phone System with Bluetooth Wireless Technology 
Four-Line Cordless Headset 
Two-Line Corded Phone 
Home Receptionist Phone 
5.8 GHz High-Feature Expandable Cordless Accessory Handset 
Caller ID Display Unit 
Large Screen Call Waiting ID Unit

Business Internet and Data: 

High-Speed Internet Overview 
Data Backer 
Frame Relay Service


Business VoIP User Guides

Business Phone: 

Local Phone Service 
Choice Business Plus 
Choice Business Prime 
Centrex Prime

Long Distance Service 
Choice® Unlimited Long Distance 
Choice® Long Distance Plus 
Choice® Long Distance Basic 
5 Cent Business Long Distance

Calling Features and Services 
3-Way Calling 
Anonymous Call Rejection 
Caller ID 
Call Queuing 
Call Rejection 
Call Rejection - Enhanced 
Call Transfer 
Call Waiting 
Continuous Redial 
Custom Ringing 
Dial Lock 
Do Not Disturb 
Last Call Return 
Line Blocking 
Market Expansion Line™ 
No Solicitation 
Priority Call 
Speed Calling 8 
Speed Calling 30 
Stand-By Line® 
Unistar®

Business Voice Mail features: 
Business Voice Mail Service 
Call Routing 
Call Routing to Number 
Extension Mailbox 
Listen-Only Mailbox 
Message Notification 
Scheduled Greeting

Call Forwarding features: 
Call Forwarding 
Remote Access Forwarding 
Scheduled Forwarding 
Selective Call Forwarding 
Selective Call Forwarding - Enhanced

Discontinued Local Phone Packages: 
Custom Choice 
Call Manager Connection 
Custom Call Manager

Telephones and Equipment:
Four-Line Corded Phone – Model LM416 
Four-Line Corded Phone – Model NSQ412 
Plantronics Calisto Pro Series 
Four-Line Music-on-Hold and External Paging System 
5.8 GHz Expandable Cordless Phone 
System with Bluetooth® Wireless Technology 
Business Receptionist Phone (English) 
Business Receptionist Phone (Spanish) 
One-Line Corded Phone 
Call Waiting ID Telephone 
2.4 GHz Expandable Cordless Phone System and Headset 
2.4 GHz Expandable Cordless Phone System and Headset - 2-line 
5.8 GHz High-Tech Expandable Cordless Phone System with Dual Caller ID/Call Waiting 
5.8 GHz Expandable Cordless Phone System with Bluetooth Wireless Technology 
Four-Line Cordless Headset 
Two-Line Corded Phone 
Home Receptionist Phone 
5.8 GHz High-Feature Expandable Cordless Accessory Handset 
Caller ID Display Unit 
Large Screen Call Waiting ID Unit