EASE Training—Course 68145

Introduction

This training course is designed to familiarize you with CenturyLink's Electronic Administration and Service Order Exchange (EASE). The expectation is that everyone who will be using EASE complete the entire course before working in EASE. A printable certificate is available upon completion of this course.

RememberRemember: Use the slider bar at the right or place the cursor anywhere on the page and scroll down to ensure all topics are covered on each page.

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EASE Objectives

Upon completion of this course, you can do the following in EASE:

  • Log on
  • Navigate
  • Preorder CenturyLink addresses and Connecting Facility Assignments (CFAs)for ASR
  • Initiate and submit ASRs
  • Initiate supplement orders
  • Create order templates
  • Track pending and completed orders
  • View pertinent ASR information such as Firm Order Confirmations (FOCs), Clarification Notifications (Rejections), Jeopardies, Completions, and Design Layout Records (DLRs)
  • Perform assigned order tasks (Internal CenturyLink employees only)