EASE Virtual Front Office (VFO)

Overview

Virtual Front Office (VFO) is the Web-based EASE application that provides a gateway for external CenturyLink Wholesale customers to submit Access Service Requests (ASRs) to CenturyLink. Internal CenturyLink employees also have access to VFO for order submission and tracking. VFO provides easy access to all of the industry standard ASR forms and allows you to:

• Initiate, submit, and track Access Service Requests (ASRs).

Orders submitted to CenturyLink can be tracked in VFO.

ASRs can be submitted to CenturyLink:

• Directly via online access to VFO.
• By batch—customers can continue to submit batch orders just as they do today and those batch orders are tracked inVFO.
• By UOM  (Universal Ordering Module).
• By paper—all paper orders received by CenturyLink are entered into VFO.

EASE VFO Objectives

EASE Virtual Front End Office (VFO) provides you with:

Online ASR ordering. Industry standard ASR forms and fields. Preorder of CenturyLink addresses. Preorder of Connecting Facility Assignments (CFA)—ASR only. Up front order editing. Easy to understand error messages. Simplified order status indicators. Search functionality. Order replication and template creation.

VFO Log In

EASE VFO users must obtain a Log In ID and password in order to access EASE VFO.

Note: CenturyLink Wholesale Customers can contact their CenturyLink Account Manager for additional information regarding VFO access and pre-coordination of orders.