Error Messages- Design Services

CREATE – Design Trouble Report

Error Message and Description

Recovery Steps

A mandatory attribute was not provided in the create trouble ticket request.

Verify that you have entered information for all fields marked with an *

Trouble report not created because of circuit ownership, format, or connection problems.

The error could be due to the following reasons:

• You do not have the authority to create a trouble report on this circuit

• You entered the wrong state code

• You entered the wrong circuit format.

• There is a connectivity problem to the OSS.

• The circuit may not be in Qwest territory

• OSS record may not have been updated yet.

Verify circuit and state code.

A trouble report has already been reported on the specified circuit.

Use the History function to view the status of the trouble report. The circuit ID and trouble report ID will follow error. You may view specific ticket details by using the Report History facility.

Trouble report not created because of circuit ownership, format, or connection problems

The circuit may not be in Qwest territory

Verify if the circuit Id follows the required format.

Verify state code. The correct state code is essential in the processing of Designed Trouble Report CREATE requests.

The user prompt to submit ticket was not selected.

Submit the trouble report.

Trouble report not created because of circuit ownership, format, or connection problems. If a create request is in progress and you perform a CREATE trouble report request again immediately, the second request will fail.

Check transaction history for the status of the initial CREATE request.

Maintain – Design Trouble Report

Error Message and Description

Recovery Steps

The following service is currently unavailable: No record found.

The ticket number you entered, does not exist in database.

Verify ticket number and retry transaction.

Authentication Error: Company ID mismatch. Security violation. Access to data denied.

You do not have the authority to view information on a ticket that was created by a user from another company.

You may need to contact a Marketing Representative to address ownership for this circuit.

Cannot verify or deny at this time. (Ticket is not in the status: clearedAwaitingCustomerVerification)

It is not possible to verify or deny closing a ticket unless a request to close has been initiated by Qwest.

This message indicates the ticket is still undergoing the trouble resolution process.

This trouble ticket is not in a status which allows it to be modified or cancelled.

A trouble report cannot be modified or cancelled if it is in CLEARED status or if the modification is prohibited due to business rules.

If the trouble report is in Cleared Awaiting Verification, verify Authorize (if trouble resolved), or Deny (if the trouble still exists).

VIEW- Design Circuit History

Error Message and Description

Recovery Steps

The following service is currently unavailable: Access Denied: User has no authority to perform request on the specified circuit.

This error message indicates that CEMR is functioning as it was designed to, by performing a security check based on the caller's RSID as it was built into CEMR.

This is not a CEMR application problem. It is however a user ownership issue.

You are not authorized to perform a History request on this circuit.

Verify circuit ID. If the circuit ID you entered is correct, then contact your Qwest Account Manager.

The following service is currently unavailable: Access Denied: User has no authority to perform request on the specified circuit.

You do not have the authority to view circuit information on circuits belonging to another company.

Verify circuit ID.

If the circuit ID you entered is correct, then notify your marketing rep of ownership conflict.

VIEW- DMARC Information

Error Message and Description

Recovery Steps

The following service is currently unavailable: Access Denied: User has no authority to perform request on the specified circuit.

You do not have the authority to view circuit information on circuits belonging to another company.

Verify circuit ID.

If the circuit ID you entered is correct, then notify your marketing rep of ownership conflict.

DMARC information not available

Verify Circuit ID.