Wholesale support

CenturyLink Wholesale support options

National Wholesale Customer Care

Monday through Friday, 8:00 AM - 6:00 PM ET

866-434-2555, option 3 (303-797-0208)

Contact National Wholesale Customer Care center for general inquiries and Control Center support:

You can create and update repair tickets in Control Center:

Updated 03-01-2019
Note: As of 04-01-2019, our former contact number 800-291-7707 for National Wholesale Customer Care will be disconnected.  Please note the new toll free number and option above, and the new direct dial number for international.

CenturyLink Repair

Legacy Qwest National Repair Contacts (Legacy Qwest Services found outside the 14-state region)

800-524-5249 (303-797-0289)

Menu changed as of September 25, 2019

If you have a ticket number, press 1
To report a new service issue, press 2; the following options are:

  • Option 1: National transport, IP and infrastructure services
  • Option 2: National voice services
  • Option 3: Billable Field Tech services
  • Option 4: Network Managed Services, SD-WAN, Managed Office, and Professional Services products
  • Option 5: All other services

National Service Delivery Activations/Installations (Test and Turn Up)

Implementations Management Group (IMG)

M-F 0800-1900 ET

  • Option 1: Dedicated Private Line (Point to Point)
  • Option 2: Dedicated, Switched, DALs, Toll Free

National Service Delivery Activation Center

Scheduled activations (over-the-top services)
877-453-8353, option 3, then 1

Non-scheduled activations (self-service activations, plug-and-play services)
877-453-8353, option 3, then 2

Broadband Installation Group

M-F 0600-1800 MT

  • Option 1: New DS3 Activations
  • Option 2:  New Optical/Ethernet Activations
  • Option 3: Customer Broadband Grooms and Disconnects
  • Option 4: New ELA or MOE Loop Testing

IP Voice technical help desk

M-F 0700-1900 ET

  • Option 1: Scheduled activation of VOIP service or porting Telephone Number fulfillment
  • Option 2:  Office Administrator Assistance, VOIP web portal questions, 911 address changes
  • Option 3: Report a problem with your VOIP service
  • Option 4: Obtain status on already reported repair problem

National Wholesale Billing Disputes and Inquiries


Billing in Control Center
You can create and update billing tickets (disputes) in Control Center:

Local Wholesale Customer Service for CLEC and Payphone

866-434-2555, option 1

Updated 03-01-2019

See all topics for:
Control Center support  |  Admin  |  Inventory  |  Orders  |  Service Management  |  Reports  |  Billing  |  General topics