Control Center system administrators assign permissions based on the level of support their users need to provide their organization. Permissions are broken down by product or function with read-only and read/write access options.
For instance, if you are aisystem administrator and have given someone read/write access to Invoices, payments, and billing inquiries, that employee can view statements, pay invoices, and create billing tickets. If read-only access is given, users can only view billing information.
To change an existing Control Center user's permissions: