Wholesale support

Creating a system administrator

If you're a Control Center customer system administrator, you can create additional system administrators. System administrators have access to all your organization's Control Center functionality. They can access all accounts, create new users, change user permissions, and assign accounts to users. Some organizations make everyone a system admin; others limit access based on their job function. For instance, billing people only have access to billing tasks and can't submit repair tickets.

  • To change a regular Control Center user into a system administrator, follow the instructions below.

  • To create a brand new user and designate them as a system administrator, follow the instructions for creating a new user and make sure the Customer System Admin toggle is in the On position.

To designate an existing user as a system administrator:

  1. Click the Admin tab, then click the Users subtab.

    Control Center lists the users currently assigned to the enterprise. (Users with the blue person with gear icon are already system administrators.)
  1. Search for the user you want to make a system administrator:

    • Scroll through the list of users. Click the blue down arrow at the bottom of the page to expand the list ten users at a time. Click the blue number links (next to Show) to show more users at a time.

    • Type the person's user ID in the search field. (Control Center filters the user list as you type the user ID.)
  2.  When you find the user, click View/Edit Profile.

    Control Center displays the profile for the user.
  1. Click Update Permissions, then type your Control Center password and click Go.

    Control Center displays the current permissions for the user.
  1. Click the Customer System Admin toggle on.

    Control Center makes the user a system administrator.
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