Wholesale support

Using My Downloads and My Uploads

You can download many types of files from Control Center to your computer. In addition, you can upload files to show screenshots or describe a situation in more detail with supporting documentation. 

Downloading files in My Downloads

The types of files available for download: 

  • CARE and PIC Dispute—Customer account record exchange are network-ready files provided by the local phone company for one plus component. CARE files remain on the Control Center server for 90 days.

  • INT—These files list the switched 8XX/ANIs/calling card services that failed to transfer from one account to another and require an order to be manually submitted. This information will already be in the switched batch results. They have the same name as the switched batch file it relates to. WHL file are specific internal transfer failures are captured in the INT files. INT files remain on the Control Center server for 60 days.

  • Miscellaneous—These files include transfer reports, SAM throughput information, and special reports. Control Center downloads automated Move To and Move From reports to this folder. Miscellaneous files remain on the Control Center server for 30 days.

To download a file:

  1. Click Admin, click Tools & Miscellaneous, then click My Downloads.
  1. Click CARE, Miscellaneous, or INT Files to view and download the available files and reports.

You can click on the header bar to sort ascending or descending by file name, file size, and last modified date.

Uploading files in My Uploads

You can also upload  files that contain information you wish to share with CenturyLink Wholesale.

To upload a file:

  1. In the Source File field, click the Browse button and choose the file to be uploaded.

  2. Click Send.
    A message will indicating the success or failure of the file transfer.
Note: This is not the directory to upload switched batch or dedicated batch files.
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