Wholesale support

Changing your bill delivery method

Depending on which services you have with us, you can choose electronic or paper delivery of your bill. After you go paperless, it's a good idea to set up email alerts so you know when your bill is available and ready to be downloaded.

Changing to paperless billing

After you sign up to stop receiving your bill in the mail, it can take one to two full billing cycles for paperless billing to be implemented. Some local service accounts aren't eligible for paperless billing.

To change to paperless delivery:

  1. Click Billing, click Delivery Options, then click Paperless Billing.

    Control Center lists all your accounts that are eligible to enroll in paperless billing. (To view all your accounts currently enrolled in paperless billing, click the Enrolled tab.)
  1. Select the checkbox next to the account(s) you want to enroll in paperless billing, then click Enroll Selected.
  1. Confirm you authorize the change by selecting the I authorize… checkbox and typing your name in the field, then, click Next.
  1. Click Done.

Changing to One Page Direct billing

The Enroll in One Page Direct screen allows you to select One Page Direct billing for one or all of your listed accounts; this is the recommended delivery option for Wholesale customers.

Note: One-Page Direct is only available for CLD accounts.
  1. Click the Billing tile, then click the Delivery Options subtile.
  1. Click on One Page Direct.
  1. Select account(s) and click the Enroll button.
  1. Click the box by "I choose "One-Page Direct" Invoice Delivery" and click the Next button.
See all topics for:
Control Center support  |  Admin  |  Inventory  |  Orders  |  Service Management  |  Reports  |  Billing  |  General topics