Wholesale support

Troubleshooting bill-payment problems

If you're trying to pay your bill, but things aren't going as smoothly as you'd expect, maybe one of these answers can help.

Problem Short Answer Explanation
Not seeing One-Time Payments option Likely you need different permissions If you're in Control Center, but cannot see the Billing tile or One-Time Payments subtile, you probably don't have read/write Billing permissions. Contact your Control Center system administrator and ask about getting your permissions changed.
Not seeing all accounts listed Account not associated to username
You may also not have permission to view all your company's accounts.  Contact your Control Center system administrator and ask about getting your permissions/accounts changed.
Payment hasn't posted System needs more time to process billing data
If your payment hasn't posted to your account, give it a bit more time. It can take up to five business days for a payment to be authorized and posted to your CenturyLink account.
Not receiving notification emails
Your contact or alert settings may need adjusting
If you haven't received a notification email, double check that your contact information and alert settings are correct.
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