Wholesale support

Unenrolling from AutoPay

You can unenroll from AutoPay at any time. You can also make changes to your payment information. When you're no longer enrolled in AutoPay, you will need to pay your bill monthly—online (using Control Center), over the phone, or by mail. Your accounts will no longer be paid automatically.

To unenroll an account from AutoPay, do the following:

  1. Click the Billing, then click the AutoPay subtile.

    Control Center displays a list of accounts and indicates whether they're currently enrolled in AutoPay. (Accounts with AutoPay ACH in the Payment Method column are currently enrolled in AutoPay.)
  1. Click the Unenroll tab.
  1. Click the checkbox next to each account you want to unenroll, then click Continue.
  1. Verify you want to unenroll from AutoPay for the account(s) listed and do one of the following:

    • If you've selected the right account(s), click Unenroll again to remove AutoPay.

    • If you need to make changes, click Previous and return to step 3.

    • If you want to cancel removing AutoPay, click Cancel.
       
  2. Because systems need to talk to each other, changes will become effective within 1–2 billing cycles. Once completed, you'll receive an email confirming your unenrollment.

IMPORTANT: When you're no longer enrolled in AutoPay, you will need to pay your bill monthly—online (using Control Center), over the phone, or by mail. Your accounts will no longer be paid automatically.

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