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Updating AutoPay payment information

Once you enroll accounts in AutoPay, you can make changes to the payment information used for AutoPay. For example, you can change which bank account you use to make payments. You can also unenroll from AutoPay and return to making monthly payments manually—online (using Control Center), over the phone, or by mail.

To update your AutoPay bank account information, do the following:

  1. Click the Billing tile, then click the AutoPay subtile.

    Control Center displays a list of accounts and indicates whether they're currently enrolled in AutoPay. (Accounts with Autopay ACH in the Payment Method column are currently enrolled in AutoPay.)
  1. Click the Update tab.
  1. Click the checkbox for each account you want to update, then click Continue.
  1. Review the list to be sure you've selected the account(s) you want to enroll and do one of the following:

    • If you've selected the right account(s), click Update.

    • If you need to make changes, click Previous.

    • If you want to cancel enrolling the account(s) in autopay, click Cancel.

  2. In the Bank Account Type field, select whether you want to use a checking (New Checking Account) or savings (New Savings Account) account.
  1. Fill in the information for your bank account (routing number and account number).

  2. Click the I agree to these Terms and Conditions checkbox.

  3. Click Next.
  1. Verify that the information you entered is correct, then click Save. (If the information is not correct, click the green Make Changes link and make your corrections.)

  2. Review and keep the confirmation information that appears on the screen.

Your changes will become effective within 1–2 billing cycles. Once completed, you'll receive an email confirming your enrollment. If you need to change your bank information, you can always update your AutoPay information by following these same instructions above. You can also unenroll from AutoPay and return to paying your bills manually each month.

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