Click the CenturyLink logo and it will return you to the main Control Center dashboard view from anywhere in the portal.
Click the help icon (question mark) to launch Wholesale Support Center, the online searchable database for Control Center support.
Click on your username to view My Profile and to log out.
Your EID (Enterprise ID) is displayed to the right of your username; this will have an arrow next to it if you have access to other Enterprise IDs.
The menu bar includes a Home link that will return you to the main Control Center dashboard view from anywhere in the portal. The menu bar can also feature up to six tabs (depending on your permissions): Admin, Inventory, Orders, Service Mgmt, Reports, and Billing. Click on these tabs to display a second level of navigation, referred to as subtabs.
Click the chat icon during business hours to chat with a customer service representative.
The Control Center dashboard features up to four KPIs for Outstanding Invoices, Open Tickets, New Alerts, and Learn More About Control Center. The Outstanding Invoices and Open Tickets KPIs will only display if you have billing and service management permissions. You can contact your Control Center system administrator to request additional permissions.
The Control Center dashboard also features an activity map, which shows locations for service (repair) tickets; Frequently Visited links; a Scheduled Maintenance calendar; Contacts; and Recent News sections.
The Frequently Visited links section includes Manage Orders (if you have ordering permissions enabled) to quickly access ordering. The other links change based on your most frequently accessed Control Center functions over the past 30 days.
Click the Walk Me Through tab at the bottom of the screen for additional support:
The Walk Me Through tab includes:
You can access ordering by clicking the Manage Orders link under the Order Status subtab.
The Manage Orders link is available on the Control Center dashboard in the Frequently Visited section (if you have ordering permissions enabled).
The Service Management tab has Ticketing, Circuit Testing, and Maintenance Calendar subtabs.
Click Maintenance Calendar to view network maintenance events associated with your CenturyLink services.
Depending on your username permissions, Reports can include access to:
After selecting an ordering action, such as add, the layout will look the same as in the previous Control Center design.
You can retrieve 8XX numbers to make call plan changes in multiple ways:
Toll free inventory
Click the Inventory tab, then click the Inventory Service subtab. To see a list of all your CenturyLink services by searching for a dedicated or switched 8XX number by Product/Service ID or click the Show Advanced Search and filter for Toll Free (then click Apply Search Filters). When you retrieve the desired 8XX number, you can click on the 8XX row to open it, the details section opens. Get directions for using the View/Modify Call Plan tool.
Service Status is available in multiple locations:
Click on the Inventory tab, then click on the Inventory Services subtab. To show the toll-free inventory: click the Show Advanced Search and filter for Toll Free (then click Apply Search Filters). Click on any 8XX row to open it, the details section opens. Click on the Number Reservation, Reservation Status or Call Plan Template accordions.
Click the Service Mgmt tab, then click the Ticketing subtab, which displays the Ticket Summary. You'll see open tickets for both repair and configuration. Click on the Create New Ticket list to open a new repair ticket or configuration request.
On the Maintenance Calendar subtab, you can view network maintenance events related to your services either on a calendar or in a list.
If you want to find a specific service, you can search for it in various ways:
Toll-free reports are available at Reports tab > Voice Reports subtab > Toll Free. The types of reports include: trunk utilization, toll free audit, toll free call plan per feature, dedicated terminating address, switched terminating address, geographic NPA/NXX routing, summary log, and scheduled reports.
Service reports (for 8XX/ANIs/card) are available at Reports tab > Voice Reports subtab > Service Reports. Click on Service Reports to access the Request Report and View Report functionalities.
Call detail records (CDRs) are available at Reports tab > Voice Reports subtab > Call Detail Records.
Service status (for 8XX/ANIs/card) is available in two locations:
Access Reports tab > Billing Reports subtab for Ebill Companion, Custom Invoice Reports and Bill Summary Reports.
For the Performance & Topology Application (PTAP) reports, click the Reports tab, and then the Network Reports subtab. Network Performance PTAP opens in a separate browser tab.
On the Billing tab, you can view your bill on Invoices, and use the One-Time Payments or Autopay options on each account.
To view and manage your existing billing requests, click the Billing tab, then click the Billing Requests subtab.
To submit a new billing request, click the Create Requests link. You can also click on the Billing tab, then click the Invoices subtab, select an account, and then click the Billing Request link.