Alert Center is a notification tool that's part of Control Center. With it, you can select when (and how) you want to be notified about something. For instance, do you want to be notified when a new ticket is created, there are updates to a work log note, a ticket's status changes, your paperless bill is available, your payment posts, a payment fails or there's a change in the status of your order? You can choose to be notified about any—or all—of these things. We can post alerts in Control Center or, if you prefer, we can email or text you updates.
In addition to turning alerts on and off—for all accounts or some accounts—you can also choose to only get notifications when you log in to Control Center, or you can opt to have us email or text you notifications.
To make changes to your Alert Center preferences, do the following:
Did you know? If your page doesn't look exactly like the one in this example, it's probably because you have different permissions. If you feel you should be able to do certain tasks, but the system's not letting you, contact your Control Center system administrator (CSA) about changing your permissions.
The Alert Center widget is usually, by default, displayed on your Control Center dashboard (home page). Notifications you've told us you want to see in the Alert Center are shown in this box. If you don't see it, you can customize your dashboard to add it.