Wholesale support

Turning Alert Center notifications on (or off)

Alert Center is a notification tool that's part of Control Center. With it, you can select when (and how) you want to be notified about something. For instance, do you want to be notified when a new ticket is created, there are updates to a work log note, a ticket's status changes, your paperless bill is available, your payment posts, a payment fails or there's a change in the status of your order? You can choose to be notified about any—or all—of these things. We can post alerts in Control Center or, if you prefer, we can email or text you updates.

In addition to turning alerts on and off—for all accounts or some accounts—you can also choose to only get notifications when you log in to Control Center, or you can opt to have us email or text you notifications.

To make changes to your Alert Center preferences, do the following:

  1. Click the Alerts icon (in the upper-right corner above the main navigation tiles).

    Control Center displays a list of your current notifications. The page automatically shows your last 10 records (as links), assuming you have that many to view. To view details for the record, click the link.
  1. Click Notification Settings.
  1. Make your changes:

    a. Use the toggles to turn notifications on (or off) for each of the alert options listed.

    b. Next to the toggle for each alert you've turned on, select (make green) or clear (make gray) the type of notification you want to receive: Alert Center (shown in the Alert Center widget and on the previous screen), email (using the email address in your profile), or text (using the mobile number in your profile). (If you don't have a mobile number in your profile, you won't be able to select Text. Add your mobile number, then come back and select Text.)

    c. Finally, select the accounts or service IDs (if not all) you want to received notifications for. By default, you'll be notified for all accounts and service IDs you're assigned to. If you want to be notified for only certain accounts or service IDs, click the green arrow on the far right of the row for the alert, make sure Specify Notifications is highlighted (in green), then use the fields in the My Specified Accounts and Service IDs section to search for and select the accounts or service IDs you want to be notified on for this alert. (Note: Turning a notification off doesn’t mean you won’t get notices. It means notifications will default to email.)

Did you know? If your page doesn't look exactly like the one in this example, it's probably because you have different permissions. If you feel you should be able to do certain tasks, but the system's not letting you, contact your Control Center system administrator (CSA) about changing your permissions.

  • To create billing notifications, you'll need Billing read/write permissions with at least one assigned account.
  • To create order notifications, you'll need Order read/write permissions with at least one product.

The Alert Center widget is usually, by default, displayed on your Control Center dashboard (home page). Notifications you've told us you want to see in the Alert Center are shown in this box. If you don't see it, you can customize your dashboard to add it.

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