Wholesale support

Logging in to Control Center for the first time

When you first log in Control Center, you'll need to do a few things that you won't need to do on subsequent logins.

To log in to Control Center, do the following:

  1. Go to the Control Center login page:
  1. Enter your user ID and temporary password (from the emails we sent you).

  2. Click Login.
  1. Read through the end-user agreement and click Agree.
  1. Fill in the Current Password, New Password, and Confirm New Password field, then click Submit. (Help choosing a password)
  1. From the Security Question list, choose a question to use for recovering your password. Then, fill in the Security Answer and Hint fields.

  2. Click Submit.

    You've completed the setup for you Control Center account. Now you'll log in, customize your dashboard, and verify the information in your profile.
  1. Click Proceed to Control Center.

    The Control Center dashboard (homepage) appears. Depending on your permissions, you'll see up to five main navigation tiles (Billing, Admin, Products & Services, Service Management, and Reports). Below the tiles are widgets that help you quickly access data related to your CenturyLink service such as alerts or trouble tickets.
  1. Customize your dashboard to select the widgets you'd like to appear below the main navigation tiles. (If you don't want to customize your dashboard now, click the up arrow on the right side of the Customize My Dashboard bar to close the widget. You can always customize your dashboard later.)

  2. Now, you should double-check the profile information (phone number, address, etc.) your system administrator entered when they created your account. Click the Profile icon (in the upper-right corner above the main navigation tiles).
  1. Verify the information in your profile.

    • If everything looks good, you're all set. You're ready to start using Control Center!

    • If you need to make changes, click Update User Details, make your changes, and click Return to Profile.
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