Most customers can submit configuration change requests for CenturyLink IQ® Networking and DIA services using Control Center.
Important: Network managed devices are frequently bundled with a CenturyLink® IQ Networking port/circuit. If your services are bundled, it's critical—when reporting a repair issue or requesting a configuration change—that you create your ticket on the CenturyLink® Managed Services device ID and not on the IQ Networking service ID.
To create a configuration change request:
Note: By default, you'll be listed as the primary contact using the information in your Control Center profile. You can edit your contact information, select an alternate contact from the Primary Contact list.