If you're experiencing difficulties with your service, you can create a repair ticket.
To create a new repair ticket, do the following:
(IMPORTANT: Network managed devices are frequently bundled with an IQ Networking port/circuit. If your services are bundled, it's critical—when reporting a repair issue or requesting a configuration change—that you create your ticket on the Managed Services device ID, NOT the IQ Networking service ID.)
Did you know?
If you have still questions, please contact us.
Repair subtab renamed as Ticketing subtab in November 2018: To prepare for migrating MyLevel 3 users into Control Center, we've renamed the subtile as Ticketing.
The Ticketing subtab now shows a consolidated view of all active repair tickets and configuration change requests, and all tickets/requests closed or canceled within the last 90 days.
To create a new repair ticket or configuration request, use Service Mgmt > Ticketing > Create New Ticket.