Wholesale support

Creating an inquiry ticket on a network maintenance event

CenturyLink makes every effort to list network maintenance events that my impact your services so that you're able to plan around them or request that they be rescheduled. If you have questions about a network maintenance event or if an event conflicts with your business activities, you can create an inquiry ticket on that event to get more information or to request that it be rescheduled.

To create an inquiry ticket on a network maintenance event:

  1. Click the Service Mgmt tab (service management), then click the Maintenance Calendar  subtab. 

Control Center displays a calendar showing all current network maintenance events affecting your CenturyLink services for the current month.

  1. Search for the network maintenance event you want to submit an inquiry ticket for.

  2. When you find the event, click the link for the event.

    Control Center displays the details for the event: start/end date and time, affected services, etc.
  1. Click Create Inquiry Ticket.
  1. Fill in the information for the inquiry ticket:

    1. From the Service ID list, select the service (or select All Circuits) you want to create the inquiry ticket for.

    2. From the Inquiry Type list, select the type of inquiry you're requesting:

      - Circuit Clairification
      - Circuit Disconnected
      - Failure To Notify
      - GCR Status
      - Impact Clarification
      - Reschedule Request
      - Window Coordination

    3. If you need to add an internal tracking number for your organization, type it in the Customer Internal ID field.

    4. Fill in the contact information for the person you'd like CenturyLink to contact about this inquiry ticket (name, email address, and phone number).

    5. If you have any additional information to add, such as a detail for the request or questions you'd like answered, type that in the Additional Information field.

    6. If you have any attachments you'd like to add, click Add Attachment, navigate to the file(s) you'd like to attach, then click Open.

  2. When you're done, click Submit.

    Control Center submits the inquiry ticket.
Control Center support  |  Admin  |  Inventory  |  Orders  |  Service Management  |  Reports  |  Billing  |  General topics