Wholesale support

Running a performance metrics (non-intrusive) circuit tests

If you're having trouble with a circuit, you can run a performance metrics (PM) test to diagnose the problem. The PM test is non-intrusive and can be done in less than one minute. This is the first type of testing you'll want to do to diagnosis a problem with a circuit.

To run a performance metrics circuit test:

  1. Click the Service Management tab, then click the Circuit Test subtab.

    Control Center displays all circuit tests run in the last 90 days. By default, tests are organized by the date the request was created (starting with the newest). The Status column shows the status for each test.
  1. Click the Run New Circuit Test link.
  1. To run the test, you'll need the product/service ID for the service you want tested. Do one of the following:

    • If you know the product ID or service ID, type (or paste) it into the Product/Service ID field.

    • If you don't know the product ID or service ID, use the lists to search for the product or service needing updates.
  1. When you find the product/service, click the Select on the right side of the row for that service ID.
  1. Do one of the following:
    • To return to the list of circuit tests, click Circuit Testing Summary.
    • To test another circuit, click Run Another Circuit Test.

Did you know?

  • If you don't know the service/product ID, you'll be able to search for it.

  • Not all services are eligible for self-testing. If you select a circuit that is not eligible, you will be given the option to create a repair ticket.
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