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Viewing the status and results of your circuit tests

Your circuit testing history is updated hourly—usually sooner. If a performance metrics (PM) test returns an error result, you'll be prompted to create a repair ticket and schedule an intrusive test, which is another type of circuit test.

To view the status and results of your circuit test

If you want to locate a specific record, you can search for it. Click the column headers to sort all the records -- ascending/descending, descending/ascending. Click the "Search For" drop down to sort for specific categories of records (e.g., test ID, service type). Click Advanced to search using a combination of parameters (e.g., location + date + results).

  1. Click the Service Management tab, then click the Circuit Test subtab.

    Control Center displays all circuit tests run in the last 90 days. By default, tests are organized by the date the request was created (starting with the newest). The Status column shows the status for each test.

The Results column shows the status for each test. To find a specific test, you can search for it. Click the column headers to sort all the records by that column (in ascending or descending order). To search using a combination of parameters, click Show Advanced Search (e.g., location + date + results).

  1. To view testing results (e.g., ticket number, status, log notes), click the arrow next to the test.
Circuit test results and recommendations
Clean
  • Test results are within standards.
  • You can still create a repair ticket if you have reason to believe there are undetected circuit issues.
Errors
Eqpt Errors
  • Testing indicates there may be a problem with your inside wiring or equipment. 
  • Try these things to troubleshoot the problem:
    • Reboot your equipment
    • Check the card seating and cabling
    • Inspect wiring—and if necessary, replace damaged wires
  • For technical assistance, or joint testing, create a repair ticket.
Incomp
No Test Access
  • The test couldn't be run because we could not reach the circuit. (For instance, the power may have been turned off.)
  • Create a repair ticket.
Review
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