Wholesale support

Viewing the status of your configuration change requests

You can check the status of configuration change requests you've submitted for IQ Networking and/or DIA services (e.g., DNS, IP addressing, routing, QoS, Firewall). 

To view the status of your configuration change requests, do the following:

  1. Click the Service Management tab, then click the Ticketing subtab.

    Control Center displays all repair tickets and configuration requests created in the last 90 days. By default, requests are organized by the date the request was created (starting with the newest). The Status column shows the status for each request: New, Assigned, Pending, Closed, Cancelled.
  1. To view details for the configuration change request, click the green arrow on the far right of the line for the request.

Did you know? If you want to find a specific service, you can search for it in various ways:

  • Sort your services using the Sort by… drop-down list (e.g., Configuration Type). You can change toggle between descending and ascending order using the arrow to the right of the Sort by… drop-down list.

  • Filter your services selecting an option from the View All (Default)… drop-down list.

  • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Show Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
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