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Checking the status of your repair tickets

In Control Center, you can check the status of your repair tickets. You can also make changes to open tickets or cancel tickets you no longer need. (If you want to check the status of your billing tickets, click the Billing tile, then (on the Invoices subtile) click the Billing Tickets link.)

To check the status of your repair tickets, do the following:

  1. Click the Service Mgmt tab, then click the Ticketing subtab.

    Control Center shows all tickets created in the last 90 days, including tickets CenturyLink has created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each repair ticket: New, Assigned, Pending, Closed, Cancelled.
  1. To view details for a particular ticket, click anywhere in the row for that ticket.
  1. To view all details for the ticket (ticket details, work log, contacts, and attachments), click the double green down arrow above the Ticket Details section.

Did you know?

  • To locate a specific repair ticket, you can search for it. Click the column headers to sort all the records—ascending/descending, descending/ascending. Click the Search by list to sort for specific categories of records (e.g., ticket, service type). Click Show Advanced Search to search using a combination of parameters (e.g., ticket + location).

Repair subtab renamed as Ticketing subtab in November 2018:  To prepare for migrating MyLevel 3 users into Control Center, we've renamed the subtile as Ticketing.

The Ticketing subtab now shows a consolidated view of all active repair tickets and configuration change requests, and all tickets/requests closed or canceled within the last 90 days.

To create a new repair ticket or configuration request, use Service Mgmt > Ticketing > Create New Ticket.

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