Canceling nondesign trouble reports

After you've found the trouble report you want, you can edit it, cancel it, or change the appointment time. Closed trouble reports are listed for one day. During that time, you can view them but you can't cancel them.

Find the trouble report you want to cancel.

The Maintain Non Design Report window displays the trouble report.

In the Cancel Person Information field at the bottom of the window, check the name and phone number and revise them if necessary.
Click Cancel Report.

A message at the top of the window indicates that the trouble report is being canceled. You can check on the status of the cancellation by viewing the transaction history.