Wholesale: Products & Services


Course Description

This self-directed, web-based training provides information about submitting ASR's, creating reports, and validating customer information, while using the CORA (CenturyLink™ On-Line Request Application) GUI (Graphical User Interface). The CORA application allows customers to create, submit, and manage ASRs through a GUI that includes several built-in features and functions which ensure easy and efficient ASR processing.

Course Objectives

The course goal is to provide the information necessary for CLECs, Resellers, IXCs, Wireless, ILECs and Paging customers to use the CORA GUI to submit ASRs. The course is benefit oriented, stressing ease of use, reduction of errors, and improvement of flow, through quality of orders, timeliness and FOC delivery.

The web based training includes an overview, demonstration, and practice with the features and capabilities of the CORA GUI. Upon completion of this training course, you will be able to:

  • Understand CORA administrative processes and sign-on procedures
  • Understand how to use CORA to validate customer information such as address, BAN, CFA, NC codes, and perform a CLLI scan
  • Identify and describe how to use CORA to create and submit ASRs and reports
  • Identify and describe how to use CORA to revise, restructure, and correct ASRs
  • Understand how to create, download and print an ASR report
  • Identify and use the three Appendices (ASR Forms, Glossary, and Error Message Directory)

Technical Requirements

To appreciate the full benefits of this training, we recommend:

  • Pentium/333 MHz or better
  • Windows 98 or higher, 16-bit high color, viewed at 800x600
  • 64 MB RAM
  • Internet Explorer 4.0 or above
  • Netscape 4.7 or above
  • Macromedia Flash Player
  • Adobe Acrobat Reader
  • Spreadsheet Software (needed for viewing and printing XLS documents)



The target audience for the training is CLECs, Resellers, IXCs, Wireless, ILECs and Paging. This training will assist you in the use of the CORA™ GUI to input Access Service Requests and allow you to be more effective in submitting Access Service Requests.

Course Length

This web based training course takes approximately 6 hours to complete.

Course Registration