Florida Lifeline Services

Giving you the phone discount you need.

On a limited income? You can save with Lifeline services from CenturyLink. This government assistance program can help you save on your monthly local phone service service or broadband service of at least 10Mbps download speed or 1Mbps upload speed or higher.

Services Provided

CenturyLink's Lifeline service provides access to voice, broadband, emergency and operator services, directory assistance and toll limitation for qualifying low-income consumers.

Unlimited local usage within CenturyLink's defined local calling areas is provided as part of the plan.

Long distance charges will be assessed by your long distance carrier - please consult your long distance carrier for rates and charges that may apply.

Customers can also apply the discounts to their broadband that meets the Lifeline requirements of at least 10Mbps download speed with 1Mbps upload speed or higher.

Only one Lifeline discount is allowed per household.

Lifeline Discounts

Lifeline provides a discount of $9.25 on monthly service for qualified subscribers in Florida. Residents of American Indian tribal lands may qualify for up to an additional $25 of enhanced Lifeline support monthly. They may also qualify for the Link-Up program, which helps tribal consumers pay the initial installation costs of obtaining telephone or broadband service. Link-Up provides a credit of up to $100 for the initial installation charges for tribal consumers.

How to Qualify?

Qualifying customers (or a qualifying member of a household) in Florida must participate in one of the following programs:

An individual living on tribal lands may qualify for Lifeline and Link-Up discounts if he or she participates in one of the programs listed above, the Bureau of Indian Affairs General Assistance, Tribally Administered Temporary Assistance to Needy Families, Food Distribution Program on Indian Reservations; or Head Start (only for those households meeting its income qualifying standard).

Please be aware that only one Lifeline discount may be received per household, even if the household has more than one telephone or broadband account, including landline or wireless phone service. Lifeline service is not transferable, and only eligible consumers may enroll in the program. Documentation of eligibility is required to enroll. Consumers who willfully make false statements in order to obtain Lifeline telephone service can be punished by fine or imprisonment and can be barred from the program.

To apply for Lifeline discounts, select one of the applications below:

Florida Lifeline application, click here

Florida Lifeline - Tribal application, click here

Or in some cases it may be faster to apply directly to the Florida Public Commission website which is located at https://secure.floridapsc.com/(S(3wfxmguglzaisl45d3tsgl33))/public/lifeline/lifelineapplication2.aspx

Individuals living in a CenturyLink service area may also call 1-855-954-6546 to obtain an application form.