Lifeline Services

On a limited income? You can save with Lifeline services from CenturyLink. Lifeline is now available on either voice or broadband services. This government assistance program can help you save on your monthly service charges. CenturyLink also offers Internet Basics, a low-income assistance program for high-speed Internet service. See below for more details and requirements.

Lifeline

Lifeline discounts on voice services are available to participants of both state and federally recognized aid programs. Lifeline discounts on voice service include a transfer restriction (port freeze) for 60 days. This means that you are unable to obtain the Lifeline discount on service with another provider for 60 days from the date that your current voice service Lifeline discount began.

Lifeline discounts on broadband services are available to participants of federally-recognized aid programs and is limited to certain broadband services. Broadband speeds must be 10 Mbps download and 1 Mbps upload or faster to qualify. Lifeline discounts on broadband include a transfer restriction (port freeze) for 12 months. This means that once Lifeline broadband discounts begin, you will be unable to obtain a Lifeline discount with another provider for 12 months if you switch your service.

If you purchase voice and qualifying broadband services, the federal Lifeline discount will apply to your qualifying broadband service, and the 12-month benefit transfer (Port Freeze) restriction will apply.

If you purchase voice service and a non-qualifying broadband service, you may receive both state and federal Lifeline discounts on your voice service. Certain exceptions to the transfer restrictions may apply. See http://www.lifelinesupport.org/ls/change-my-company.aspx for more information.

Standard Lifeline - provides federal monthly support of $9.25. In some states, additional monthly support is also available

Tribal Lifeline - offers a deeper monthly discount as well as installation assistance through the Link-Up program to qualifying customers who live on federally-recognized Tribal lands.

How do I qualify for a Lifeline Discount?

Lifeline is available to qualified customers in every U.S. state. Qualification requirements vary by state. Select your state from the drop down box to the right in order to obtain state specific information on how to apply.

Please be aware that only one Lifeline discount is available per household, even if the household has more than one telephone or broadband account, including landline or wireless service. Under the Lifeline program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. The Lifeline discount is not transferable and only eligible customers may enroll in the program. Documentation of eligibility is required to enroll. Customers who willfully make false statements in order to obtain Lifeline service can be punished by fine or imprisonment and can be barred from the program.

Internet Basics Broadband Assistance Plan

Lower your High-Speed Internet service and installation costs. CenturyLink offers Broadband Assistance Plans for qualifying low-income customers:

To qualify for CenturyLink Internet Basics you must meet all of the following requirements:

  • Reside where CenturyLink offers Internet service
  • Are not a current CenturyLink Internet customer
  • Do not have an overdue CenturyLink bill or unreturned equipment
  • Follow application guidelines for Internet Basics.

Visit CenturyLink.com/InternetBasics for more information.

Lifeline Assistance for New and Existing CenturyLink Customers:

Please select your state from the drop-down menu below or contact us at 1-855-954-6546 (1-888-833-9522 former Qwest territories).

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Applying for Lifeline FAQ

Examples of Acceptable Supporting Documentation

CenturyLink Internet Basics Broadband Assistance

*A household is defined for the purposes of the Lifeline program as any individual or group of individuals who live together at the same address and share income and expenses.