Wholesale: Products & Services

Caller ID - V10.0

History Log

Product Description

Caller ID displays the name and/or number of the calling party before you answer the telephone. Caller ID requires a display screen.

The Caller ID name database will have up to 15 characters of the calling party's listing displayed, using standard abbreviations.

Two Caller ID products are available:

  • Caller ID Number -- Displays the telephone number of the calling party.
  • Caller ID Name and Number -- Displays the telephone number of the calling party as well as the listing associated with the calling party's telephone number in most cases.

In some instances, Caller ID will display the state or country of the originating WTN rather than "Unavailable" when that call is received from outside the CenturyLink network.

Wireless calls will display on Caller ID the city and state (or just the state) from which the call originated.

Anonymous Call Rejection must be installed on all lines requesting Caller ID with the exception of accounts with Multi-Line Hunting (Anonymous Call Rejection is not compatible with Multi-Line Hunting).

Availability
Caller ID is available in 5ESS®, DMS™-100 and DMS-10 and Ericsson (AXE) central office (CO) switch types. Caller ID is available on a demand basis in DMS-100 Centrex 21, Centrex Plus, Centrex Prime® and Centron® systems.

Caller ID is not available:

  • With two party service
  • On lines equipped with Bridged Service
  • With Call Transfer/Customized Call Management Services (CCMS)/Centrex 21, Centrex Plus, Centrex Prime and Centron in a DMS-10 CO switch type
  • To end-users served by Analog Pair Gain facilities (AML)
  • Caller ID may be available on DSS if the trunks are Basic (T2D++) analog/line side terminated, the serving CO switch is provisioned properly and state tariffs permit.

Additional information can be found in the Pre-Ordering Overview.

Compatibility & Restrictions

Feature/Service Rules/Restrictions
Call Forwarding Busy Line Compatible

If the incoming call encounters a busy condition on the line equipped with Caller ID, the calling party's name and/or telephone number will not be displayed.

If the location you are forwarding calls to is equipped with Caller ID, the calling party's name and/or number will be displayed at the remote location as long as SS7 Connectivity has been maintained.

Call Forwarding Don't Answer Compatible

Incoming calls to a line equipped with Call Forwarding Don't Answer will be displayed after the first full ring cycle at the Call Forwarding Don't Answer location.

If the call is forwarded, the calling party's name and/or telephone number will not be displayed at the remote location, the line equipped with Call Forwarding Don't Answer will display at the remote location.

Call Forwarding Variable Compatible

The calling party's name and/or telephone number is not displayed when Call Forwarding Variable is activated.

If the location you are forwarding calls to is equipped with Caller ID, the calling party's name and/or telephone number will be displayed at the remote location as long as SS7 connectivity has been maintained.

Call Pickup Compatible

If a Caller ID end-user answers an incoming call via the Call Pickup feature, the calling party's name and/or telephone number will not be displayed.

Call Waiting Compatible

Incoming calls received via the Call Waiting feature are not displayed unless the end-user has Call Waiting ID.

Caller ID Name and Number Caller ID Name and Number (USOC: NNK) is not compatible with:
  • Caller ID with Privacy + (USOC: N6S)
  • Caller ID with Privacy + DMS100 Switch (USOC: N6SD1)
  • Caller ID Number Only (USOC: NSD)
Centrex 21, Centrex Plus, Centrex Prime and Centron Compatible

Caller ID is not available for Centrex 21, Centrex Plus, Centrex Prime and Centron end-users in DMS-10 CO switch types.

The calling name and number will not display if a call is answered with Call Pickup.

Custom Ringing Service Caller ID cannot be installed on Custom Ringing Service numbers. However, when Caller ID is installed on the primary number, incoming calls to both the primary number and the Custom Ringing Service Number(s) will be displayed.
Hunting Series Hunting:
Caller ID is compatible with any line of a Series Hunting arrangement.

If the incoming call encounters a busy condition on the line equipped with Caller ID, the calling party's name and/or telephone number will not be displayed.

If the incoming call hunts to another line which is equipped with Caller ID, the calling party's name and/or telephone number will not be displayed at the terminating location. The telephone number that will be displayed will be the telephone number the call was forwarded from Multi-Line Hunting.

Caller ID may be installed on any TER of a Multi-Line Hunting arrangement.

If the incoming call encounters a busy condition on the TER equipped with Caller ID, the calling party's name and/or telephone number will not be displayed.

If the incoming call hunts to another TER which is equipped with Caller ID, the calling party's name and/or telephone number will be displayed at the terminating location.

Calls placed from Multi-Line Hunting groups will pass information as follows to Caller ID end-users.

All other CO switch types:
Calls placed from TERs without TNs assigned to them will pass the TN associated with TER 1.

Calls placed from TERs with TNs assigned to them will pass the TN associated with the TER placing the call.

When using single line display equipment, a separate display screen must be associated with each TER equipped with Caller ID

Selective Call Forwarding Compatible

If the incoming call is forwarded via the Selective Call Forwarding feature, the calling party's name and /or telephone number is not displayed.

If the location you are forwarding calls to is equipped with Caller ID, the calling party's name and/or telephone number will be displayed as long as SS7 connectivity has been maintained.

Trunks Caller ID is not compatible with some types of Private Branch Exchange (PBX) Trunks.

Caller ID is not compatible with trunks designed with a trunk side connection. (Advanced DSS)

  • A trunk side connection takes the trunk out of SS7 Connectivity.
  • Outgoing calls will display as Out of Area, Unknown, or Unavailable.

Caller ID is compatible with trunks designed with a line side connection.

  • Outgoing calls will display the telephone number assigned to the trunk that carried the call.
  • Caller ID is a per trunk product and will not display calls to individual stations behind the PBX.

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Pricing

Rate Structure
Caller ID may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.

Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

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Ordering

Ordering Rules
Additional information on ordering can be found in the Ordering Overview.

Feature Activity Types (Action Codes)
The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)
Caller ID is identified by the following USOCs:

Product

Feature

Caller ID Number

Caller ID Name and Number

Centrex 21

NSD - Standard Feature

NNK – Optional Feature

Centrex Plus

NSD

NNK

Centrex Prime

NSD

NNK

Centron

NSD

NNK

DSS

NSD

NNK

PBX

NSD

NNK

POTS

NSD

NNK

UBS

NSD

NNK

CenturyLink will add the Anonymous Call Rejection USOC AYK to orders for Caller ID, whether or not you include it on the LSR, unless the end-user account has Multi-Line Hunting. (Multi-Line Hunting is not compatible with Anonymous Call Rejection.) Requests with or without the AYK USOC will not be rejected.

Only one NSD or NNK is allowed per telephone number.

Feature Detail (FID and Data Requirements)

Adding Caller ID
This feature is ordered by including:

  • Feature Activity Type N and the appropriate USOC from the Feature Codes table.
  • Feature Activity Type N and USOC AYK

NOTE: If the end-user already has AYK (Anonymous Call Rejection) on records, no action is required on that USOC.

Removing Caller ID
This feature is removed by including:

  • Feature Activity Type D and the appropriate USOC.

Last Update: May 14, 2012


5ESS® is a Registered Trademark of Lucent Technologies, Inc.
Centrex Prime® and Centron® are Registered Trademarks of CenturyLink™
DMS™ is a Trademark of Nortel Networks.