Wholesale: Products & Services

Call Rejection - V8.0

History Log

Product Description

Call Rejection provides your end user customer the ability to block incoming calls originating from the telephone numbers of designated "unwanted callers". Call Rejection works with most local and some long distance telephone numbers. Incoming calls from the Call Rejection list will be rerouted to a recorded message that indicates that the end user is not accepting calls.

Call Rejection provided to lines originating in 5ESS® or DMS™-100 Advanced Intelligent Network (AIN) capable central offices may be provided using either:

  • AIN technology
  • Custom Local Area Signaling (CLASS™) (Switch-based) technology

Call Rejection service installed in AIN capable central offices prior to 11-19-07 will use CLASS technology unless or until CenturyLink receives a Local Service Request (LSR) from you to change Call rejection to AIN technology (see ordering section below). Once Call Rejection is migrated from Class technology to AIN technology, it can not be migrated back to CLASS technology. Call Rejection installed on or after 11-19-07 will be provided using AIN technology.

For additional information contact your CenturyLink Service Manager.

Feature Information and Activation:

AIN Call Rejection:

The Call Rejection List can contain up to 25 entries, including individual telephone numbers, entire NPAs, entire NPA- NXXs, wireless telephone numbers, and/or Toll Free (8XX) numbers. The Rejection List cannot include the following three digit numbers or area codes: 000, 111, 211, 311, 411, 500, 511, 611, 711, 811, 900, 911 and 950.

To activate Call Rejection: The end user must call the AIN Update Center at 1-888-NPA (subscribers area code)-8052 or dial *78 from the subscribers Touchtone phone. NPA is the area code of the number with Call Rejection. In Minnesota, Arizona, Oregon, and Iowa use the area codes identified below to call the Update Center:

  • In Arizona for NPA 928, use NPA 520; e.g., 1-888-520-8052.
  • In Iowa for NPA 641, use NPA 515; e.g., 1-888-515-8052.
  • In Minnesota for NPAs 952 or 763, use NPA 612; e.g. 1-888-612-8052.
  • In Oregon for NPA 458, use NPA 541; e.g., 1-888-541-8052.
  • In Oregon for NPA 971, use NPA 503; e.g., 1-888-503-8052.
The Update Center can be accessed remotely. A four (4) digit Security Code is required to activate, change, or cancel Call Rejection. The initial default security code is 1 2 3 4.

NOTE: If a new security code is not set up within 30 days of service establishment, the end-user will be required to contact the AIN update center to reset their password.

Rejected Callers will hear: "The party you are calling is not accepting calls at this time."

CLASS Call Rejection:

The Call Rejection List can contain up to 15 individual telephone numbers including 10 digit or 7 digit telephone numbers, none of which may be wireless.

To activate Call Rejection:

  • Dial *60 from a touchtone telephone or dial 1160 from a rotary telephone. (Can not be accessed remotely).
  • Select the appropriate Call Rejection option.
  • Rejected Callers will hear: "Your call has been completed; however, the party you are calling is not receiving calls at this time."

To establish or add a telephone number to your Call Rejection list:

  • Dial #60 (Dial 12 from a rotary telephone).

To add the last incoming call to your Call Rejection list:

  • Dial #60. Wait for a tone and then dial 01# (Dial 12, wait for a tone and then dial 0112 from a rotary telephone).

To remove an entry from your Call Rejection list:

  • Dial * (Dial 11 from a rotary telephone).
  • To review the telephone numbers on your Call Rejection list, dial 1.
  • Follow the recorded instructions.

How to Deactivate Call Rejection

  • Dial *80 from a touchtone telephone or 1180 from a rotary telephone.
    • To remove all entries on your Call Rejection list, dial 08.
    • To remove all private entries on your Call Rejection list, dial 09.
  • To save your revised Call Rejection list, hang up.

Availability

Call Rejection is available only with one party service in the following central office (CO) switches where Caller ID, Custom Local Area Signaling (CLASS™) products are available:

  • Call Rejection using CLASS technology: 5ESS, DMS -10 and DMS-100 and Ericsson/AXE
  • Call Rejection using AIN technology: DMS-100 and 5ESS

The Call Rejection list cannot be programmed with telephone numbers that are not individually identifiable by the central office including:

  • Direct Inward Dialing (DID®) numbers
  • Out-only lines or trunks
  • Numbers that are "Out of Area"

For Call Rejection using CLASS technology, numbers included on the Call Rejection list must come from a CLASS-equipped CO throughout CenturyLink QC.

Some Wireless telephone numbers can also be rejected, as long as the Call Rejection Service can detect the incoming telephone number.

Additional information can be found in the Pre-Ordering Overview.

Compatibility & Restrictions

Feature/Service Rules/Restrictions
Call Forwarding Busy Line Compatible

Call Rejection takes precedence over Call Forwarding Busy Line

Incoming calls from telephone numbers which appear on the Call Rejection List will be rejected. Call Forwarding Busy Line will not be activated when the incoming caller's telephone number appears on the Call Rejection List.
Call Forwarding Don't Answer Compatible

Call Rejection takes precedence over Call Forwarding Don't Answer

Incoming calls from telephone numbers that appear on the Call Rejection List will be rejected. Call Forwarding Don't Answer will not be activated when the incoming caller's telephone number appears on the Call Rejection List.
Call Forwarding Variable Compatible

Call Rejection takes precedence over Call Forwarding Variable

Incoming calls from telephone numbers that appear on the Call Rejection List will be rejected. Call Forwarding Variable will not be activated when the incoming caller's telephone number appears on the Call Rejection List
Call Waiting Compatible

Call Rejection takes precedence over Call Waiting

Incoming calls from telephone numbers that appear on the Call Rejection List will be rejected. Call Waiting will not be activated when the incoming caller's telephone number appears on the Call Rejection List.
Caller ID Calls from telephone numbers on the Call Rejection List will not display.
Centrex 21, Centrex Plus and Centrex Prime /Centron Not available in DMS-10 CO's.

Call Rejection is not available in DMS-100 Centrex 21, Centrex Plus, Centrex Prime, and Centron systems with Meridian Business Sets (P/Phones)

Activation/deactivation codes have not been pre-built for these features in Centrex 21, Centrex Plus, Centrex Prime, and Centron individual common blocks.

Verify with the CO translator whether the access codes have been established in the common block. If they haven't been established, follow existing Centrex 21, Centrex Plus, Centrex Prime, and Centron procedures to build the access codes before processing the order.
Hunting Series Hunting
  • Call Rejection is compatible on any line of a Series Hunting arrangement. Call Rejection takes precedence over hunting. Hunting will not occur when the incoming caller's telephone number appears on the Call Rejection List.
  • If the caller dials another telephone number within the Series Hunting group that does not have Call Rejection, the call will not be rejected.
Multi-Line Hunting
  • Call Rejection is compatible only with the first TER of a Multi-Line Hunting arrangement. Call Rejection takes precedence over hunting. Hunting will not occur when the incoming caller's telephone number appears on the Call Rejection List.
Last Call Return End-users may not activate Last Call Return to telephone numbers on the Call Rejection List.

The call is blocked without passing the calling details to the called telephone number.
Selective Call Forwarding When both Selective Call Forwarding and Call Rejection features are provided on a line, they both must use the same technology (both AIN or both CLASS).

Pricing

Rate Structure

Call Rejection may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.

When provided with compatible commercial local exchange services, e.g. CenturyLink Local Services Platform™ (CLSP™), Call Rejection will be billed at the Switch Feature rate, if any, in your Commercial Agreement. When CenturyLink billing systems are able to differentiate between Call Rejection provisioned using CLASS or AIN technology, CenturyLink will implement billing for Call Rejection provisioned using AIN technology at the AIN feature rate provided in your Commercial Agreement. Notification of this change, as well as an update to this Product Catalog (PCAT), will be provided via the standard notification process.

Rates

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Wholesale rates for this feature, including any applicable discounts, are provided in your Interconnection, Resale, or Commercial Agreement.

Ordering

Ordering Rules

Additional information on ordering can be found in the Ordering Overview.

Feature Activity Types (Action Codes)

The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add
  • T = Change

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)

Call Rejection is identified by the following USOCs:

Product AIN Call Rejection CLASS Call Rejection
CCMS N/A MVPSR
Centrex 21 N/A NSY
Centrex Plus N/A NSY
Centrex Prime N/A NSY
Centron N/A NSY
DSS N/A NSY
PBX N/A NSY
POTS NSY/AINP NSY
UBS N/A NSY

NOTE: AINP = AIN provisioned and always indicates AIN provisioned technology.

Adding Call Rejection

This feature is ordered by including:

  • Feature Activity Type N and the appropriate USOC from the Feature Codes table

Changing Call Rejection from CLASS technology to AIN technology

  • Feature Activity type C & T
  • USOC + AINP

NOTE: When changing from CLASS to AIN, a new Call Rejection list must be established.

Removing Call Rejection

This feature is removed by including:

  • Feature Activity Type D and the appropriate USOC

Last Update: August 8, 2011

Centrex Prime®, Centron® and DID® are Registered Trademarks of CenturyLink™

CLASS™ is a Trademark of TelcordiaTechnologies, Inc

DMS™ is a Trademark of Nortel Networks.