Wholesale: Products & Services

Last Call Return -- V8.0

History Log

Product Description

Last Call Return allows the end-user to hear the telephone number of the last incoming call by dialing an access code, whether the call was answered or not.

  • Allows the end-user to "prompt" the central office to redial the telephone number of the last incoming call by dialing 1.
  • Provides the telephone number of the last incoming call before the prompt to return the call.

If, after dialing 1 to have the central office connect the end-user with the last incoming caller, the end-user reaches a busy signal, the Last Call Return service will automatically continue to redial the number for up to 30 minutes.

When the Last Call Return service determines that the last incoming telephone number is no longer busy, the central office will ring the line with a distinctive ring (short, short, long) to let the end-user know the call can now be completed.

After receiving the distinctive ring, the end-user can:

  • Ignore the distinctive ring. The central office will attempt to reestablish the call later.
  • Pick up receiver. The central office will instantly place the call. If the end-user should reach another busy signal:
    • In a DMS™-10, DMS-100 or Ericsson central office (CO) switch type, hang up and Last Call Return will automatically be reactivated.
    • In all other switch types, the end-user will receive an announcement advising to reactivate Last Call Return by dialing *69 or 1169. Activation and deactivation code information is applicable for POTS and Centrex 21 products. Centrex Plus, Centrex Prime®, and Centron® products access code information can be obtained from your CenturyLink Sales Executive for new accounts or CenturyLink Service Manager for existing accounts.

If the call could not be completed and the Last Call Return end-user is waiting for the central office to complete the call, "ring back" will not occur unless both lines are idle.

To reactivate Last Call Return when contact has not been established within the 30-minute time limit: Go off hook and listen for a dial tone and then dial *69 or 1169 or the designated access code.

  • NOTE: The end-user must reactivate the Last Call Return feature prior to making any new calls. If they make a new call before reactivating the feature, it will redial the most recent call.

If during the 30 minute period, the end-user chooses to cancel the service, they can deactivate Last Call Return by dialing an access code.

Both ends of the call, the incoming number and the called number, must be in a Custom Local Area Signaling Services (CLASSÒ) equipped CO for Last Call Return to work.

When Last Call Return is activated and a long distance number is heard, the call cannot be called back by dialing 1.

Last Call Return will not return a call if the incoming caller marked their telephone number private.

End-users can prevent access to Last Call Return by having their access lines blocked.

Telephone numbers, from incoming calls which were blocked, are not given out with Last Call Return; however Last Call Return will allow an end-user to dial 1 to have the central office dial the telephone number back for you.

Last Call Return is available in most areas. Not all calls will be identified, and some calls may be identified but may not be able to be returned. Charges apply if the call is identified. In selected states, blocked calls cannot be returned. Some restrictions apply. Measured service and long distance charges may apply for completed calls. Instant Service Last Call Return (Pay Per Use) may not be available in some areas of Oregon and Washington.

Availability

Last Call Return is already programmed on the end-user's telephone as a pay per use charge or as a monthly charge.

Last Call Return is available:

  • In 5ESS®, DMS-10, DMS-100 and Ericsson CO switch types where CLASS products are available
  • With one-party service.

Last Call Return cannot be activated to:

  • Cellular, Wireless numbers
  • Direct Inward Dialing (DID®) numbers
  • Outgoing - only lines
  • Telephone numbers that are "Out of Area"

Last Call Return is not available:

  • To Call Transfer/CCMS/Centrex 21, Centrex Plus and Centrex Prime® end-users in a DMS-10 switch type
  • In DMS-100 switches with Meridian Business Sets
  • In Clarkston, WA and Lewiston, ID

Pay Per Use Last Call Return:

  • Is available, with no USOC, in all states except in DMS-10 switches in Oregon and Washington
  • Is available in DMS-10 switches, in Oregon and Washington, with the USOC NV9
  • Is not available in ID-N

Last Call Return may be available on DSS if the trunks are Basic (T2D++) analog/line side terminated, the serving CO switch is provisioned properly and state tariffs permit.

Additional information can be found in the Pre-Ordering Overview.

Compatibility & Restrictions

Feature/Service Rules/Restrictions
Call Forwarding Busy Line May be installed on the same line; however, Last Call Return will not activate Call Forwarding Busy Line on the called party's line when attempting to return a call.
If the call could not be completed and the Last Call Return end-user is waiting for the central office to complete the call, "ring back" will not occur until their line is idle. Call Forwarding Busy Line on the Last Call Return end-user's line is not used to assist with completion of the call.
Call Forwarding Don't Answer Is compatible on the same line.
Last Call Return will activate Call Forwarding Don't Answer on the called party's line when attempting to complete a call.
If the call could not be completed and the Last Call Return end-user is waiting for the central office to complete the call, "ring back" will not occur until their line is idle. If the "ring back" is unanswered, the call will not be forwarded via the Call Forwarding Don't Answer feature.

Call Forwarding Variable

Last Call Return can be activated to a telephone number that was forwarded from the line that activated Last Call Return.

Call Waiting

Is compatible on the same line. Will return a Call Waiting call, answered or not.

Last Call Return will activate the Call Waiting tone on the called party's line when attempting to complete the call.

After activating Last Call Return and end-user stays on line, the end-user's Last Call Return will not activate their Call Waiting to advise that the called telephone number is now available.

In DMS-10, DMS-100 CO switch types: Last Call Return will not activate the Call Waiting tone on the called party's line when attempting to complete the call.

All other switch types: Last Call Return will activate the Call Waiting tone on the called party's line when attempting to complete the call.

Centrex 21, Centrex Plus and Centrex Prime

Compatible

Activation and deactivation codes must be built for Last Call Return to be compatible with Centrex 21, Centrex Plus and Centrex Prime.
Hunting Pay Per Use Blocking must be installed on each line/TER to be denied.

Multi-Line Hunting

Is compatible with any line/TER of a Multi-Line Hunting group.

In 5ESS, 5RSM (remote of a 5ESS switch) switch types: If Last Call Return is to a line that is part of a Multi-Line Hunting group, the call will be returned to the line/TER which originated the call if there is a telephone number associated with that line/TER. If there is no telephone number associated with it, the call will be routed to a denial message. If the call could not be completed and the Last Call Return end-user has Multi-line Hunting, "ring back" will be to the line/TER, which activated the Last Call Return.

In DMS-100, Ericsson CO switch types: If Last Call Return is to a line that is part of a Multi-Line Hunting group, the call will be returned to the line/TER, which originated the call if there is a telephone number associated with that line. If there is no telephone number associated with it, the call will be routed to a denial message. If the call could not be completed and the Last Call Return end-user has Multi-Line Hunting, "ring back" will be to TER 1 regardless of which line/TER activated Last Call Return.

Series Hunting Is compatible with any line of a series hunting arrangement.
If the call could not be completed and the Last Call Return end-user is waiting for the central office to complete the call, "ring back" will not occur until the line is idle. Series Hunting on the Last Call Return end-user's line is not used to assist with completion of the call.

In DMS-10, DMS-100, and Ericsson CO switch types: Last Call Return will not activate Series Hunting on the called party's line when attempting to complete the call.

All other switch types: Last Call Return will activate Series Hunting on the called party's line when attempting to complete the call.
Wide Area Telephone Service (WATS) Inward service is compatible.
Outward service is not compatible.
2-way is compatible.

Pricing

Rate Structure

Last Call Return may have a recurring and a nonrecurring charge or is available on a Pay Per Use basis based on state specific Tariffs/Catalogs/Price Lists. On Pay Per Use, activation is billed when the end-user is given the telephone number of the last call or is advised that the number is private/blocked. End-users will be billed when they activate Last Call Return to a long distance telephone number to get the telephone number, even though the call cannot be returned by dialing 1.

Rates

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Ordering

Ordering Rules

Additional information on ordering can be found in the Ordering Overview.

Feature Activity Types (Action Codes)

The valid Feature Activity Types are:

  • D = Disconnect
  • N = Add

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)

Last Call Return is identified by the following USOCs:

  Last Call Return Last Call Return Blocking
Centrex 21

NSQ

HBS

Centrex Plus

NSQ

HBS

Centrex Prime

NSQ

HBS

Centron

NSQ

HBS

DSS

NSQ

HBS

PAL

Not Available

HBS

PBX

NSQ

HBS

POTS

NSQ

HBS

UBS

NSQ

HBS

Pay Per Use Last Call Return - no action is required to install Pay Per Use Last Call Return except in OR/WA DMS-10 switch type.

  • NOTE: In OR/WA (DMS-10 switch type) Pay Per Call Last Call Returned is identified by the USOC NV9.

Pay Per Use Last Call Return Blocking is identified on the Customer Service Record (CSR) by the USOC HBS.

Adding Last Call Return

This feature is ordered by including:

  • Feature Activity Type N and the appropriate USOC from the Feature Codes table
  • Feature Activity Type N and USOC AYK (unless AYK is already on records)

NOTE: When an end-user account has Privacy + (N6S) and Last Call Return, the USOC AYK is not allowed.

Removing Last Call Return

This feature is removed by including:

  • Feature Activity Type D the appropriate USOC
  • Feature Activity Type D and USOC AYK

NOTE: If USOC NNK, NDR, NSD or NDY is on end-user's records, do not remove USOC AYK.

Adding Pay Per Use Last Call Return - DMS-10 Switches in OR and WA ONLY

This feature is ordered by including:

  • Feature Activity Type N and USOC NV9.

Removing Pay Per Use Last Call Return - DMS-10 Switches in OR and WA ONLY

This feature is removed by including:

  • Feature Activity Type D and USOC NV9.

Adding Pay Per Use Last Call Return Blocking

This feature is ordered by including:

  • Blocking Activity Type E and the BLOCK value 7 - Last Call Return Blocking

Removing Pay Per Use Last Call Return Blocking

This feature is removed by including:

  • Blocking Activity Type D and the BLOCK value 7 - Last Call Return Blocking

Last Update: August 8, 2011